Customer Support & Order Specialist

Hengstler-Gmbh; Elizabethtown (NC); On-site; USD 25,000 - 45,000; Full time

Job summary

Hengstler is seeking a Customer Service Support Representative in the United States to deliver exceptional service and support end-to-end order management. You will work with customers, sales reps, and cross-functional teams to resolve issues, process orders, and maintain accurate records.

You will need strong communication skills, attention to detail, and a commitment to continuous improvement. This on-site role may involve varying shifts and occasional overtime to ensure timely order

Qualifications

• Knowledge of customer service procedures and policies
• Strong English oral and written communication
• MS Office and internet proficiency

Responsibilities

• Provide professional and timely support to customers, sales representatives, and internal team members.
• Respond to customer questions about products, pricing, delivery dates, warranties, order status, and services.
• Enter, review, and manage customer orders accurately from receipt through shipment.
• Prepare and maintain customer records, forms, reports, and other required documents.
• Provide accurate information about pricing, product availability, delivery schedules, and order status.
• Review purchase orders and customer requirements for accuracy and compliance with company procedures.
• Work with Sales, Production, Engineering, Quality, Finance, and other departments to resolve customer issues.
• Identify and address problems with orders, deliveries, pricing, or customer requests, and elevate issues when needed.
• Monitor and resolve order holds and other issues that may delay order processing.
• Maintain accurate records and data in company systems.
• Follow company policies, procedures, and standard operating procedures to ensure quality and consistency.
• Support improvement efforts that increase customer satisfaction and efficiency.
• Perform other duties as assigned.

Job description

Hengstler is seeking a Customer Service Support Representative in the United States to deliver exceptional service and support end-to-end order management. You will work with customers, sales reps, and cross-functional teams to resolve issues, process orders, and maintain accurate records.

You will need strong communication skills, attention to detail, and a commitment to continuous improvement. This on-site role may involve varying shifts and occasional overtime to ensure timely order