Customer Service Specialist - Employee-Owned & Growth

Border States; Maple Grove (MN); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

401(k) Retirement Plan

Employee Stock Ownership Plan (ESOP)

Paid Holidays

Paid Volunteer Time

Personal Leave time and more!

Job summary

Border States in Maple Grove, MN is seeking a Customer Service Representative to support day‑to‑day customer service operations, promote sales, and process orders. You will respond to technical inquiries, manage pricing and billing issues, and contribute to inventory management and product pricing development.

The role requires strong communication, organizational skills, and experience with SAP and MS Office. Local candidates with electrical experience preferred; on‑site work environment.

Qualifications

• Minimum 2 years of customer service or sales experience; electrical products knowledge preferred.
• 2+ years in a customer-facing role with ability to manage multiple tasks.
• Proficient in English; strong written and verbal communication.
• Experience with SAP and MS Office is preferred.

Responsibilities

• Meet branch sales and gross profit objectives with the team.
• Process orders, expediting, pricing, returns; coordinate deliveries and follow up on inquiries.
• Provide timely follow up on technical inquiries and requests from customers.
• Maintain Open Order and Billing Block reports and other essential reports.
• Participate in marketing and selling Border States’ products and services.
• Deliver responsive, high-quality service to exceed customer expectations.

Skills

Customer service

Interpersonal communication

Organizational skills

Education

Two-year degree or equivalent

Tools

SAP

Microsoft Office

Job description

Border States in Maple Grove, MN is seeking a Customer Service Representative to support day‑to‑day customer service operations, promote sales, and process orders. You will respond to technical inquiries, manage pricing and billing issues, and contribute to inventory management and product pricing development.

The role requires strong communication, organizational skills, and experience with SAP and MS Office. Local candidates with electrical experience preferred; on‑site work environment.