Customer Service & Sales Support — Employee-Owned

Border States; Fort Snelling Unorganized Territory (MN); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

Employee Stock Ownership Plan (ESOP)

401(k) Retirement Plan

Paid Holidays

Paid Volunteer Time

Personal Leave time and more!

Job summary

Border States is seeking a Customer Service Representative in Maple Grove, MN to support day-to-day operations, promote sales, obtain orders, and assist customers with technical inquiries and billing issues. The role involves open order reports, pricing coordination, and active participation in marketing Border States’ products and services.

Excellent communication and organizational skills are essential. The position emphasizes collaboration with sales teams, accurate order processing, and

Qualifications

• Minimum of a 2-year business/trade degree preferred or the equivalent in work experience.
• Minimum of 2 years of prior customer service, city desk, or sales experience with strong knowledge of electrical products and systems.
• Technical ability to understand electrical systems with a minimum of 2 years of prior electrical distribution experience preferred.
• Ability to read, write, and speak in English preferred.
• Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, PowerPoint), internet, email, and SAP software.

Responsibilities

• Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries.
• Provides timely follow-up on customer technical inquiries and requests.
• Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
• Actively participates in the marketing and sale of Border States’ products and services.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
• Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.

Skills

Customer service

English proficiency

Communication

Education

Two-year degree or equivalent experience

Tools

SAP

Microsoft Office

Windows PC

Job description

Border States is seeking a Customer Service Representative in Maple Grove, MN to support day-to-day operations, promote sales, obtain orders, and assist customers with technical inquiries and billing issues. The role involves open order reports, pricing coordination, and active participation in marketing Border States’ products and services.

Excellent communication and organizational skills are essential. The position emphasizes collaboration with sales teams, accurate order processing, and