Customer Service Specialist — CRM & Scheduling Expert

Sagepoint Logistics; Indianapolis (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

Sagepoint Energy is seeking a Customer Service Representative to serve as the main contact for customers in Indianapolis. You will handle inquiries, process orders, resolve issues, and maintain accurate records in our CRM while delivering professional service.

The role requires strong communication, multitasking ability, and a customer-focused attitude. You will work under the Director of Operations and support scheduling, billing, and service activities in a fast-paced office environment.

Qualifications

• High school diploma or equivalent; higher education preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to multitask and manage priorities in a fast-paced environment.
• Basic computer skills and familiarity with CRM software.
• Patient, positive, customer-focused attitude.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints or escalate issues to the appropriate department.
• Process orders, returns, refunds, or exchanges.
• Manage truck loads and scheduling.
• Maintain customer records and update account information in company systems.
• Follow up with customers to ensure issues are resolved.
• Meet performance metrics such as response time, resolution time, and customer satisfaction.
• Document customer interactions in CRM systems.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

CRM software

Attention to detail

Education

High school diploma

Associate's or Bachelor's preferred

Tools

CRM software

Job description

Sagepoint Energy is seeking a Customer Service Representative to serve as the main contact for customers in Indianapolis. You will handle inquiries, process orders, resolve issues, and maintain accurate records in our CRM while delivering professional service.

The role requires strong communication, multitasking ability, and a customer-focused attitude. You will work under the Director of Operations and support scheduling, billing, and service activities in a fast-paced office environment.