Customer Service Representative

Sagepoint Energy; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Incentive program

Insurance plans (medical, dental, and/

Paid time off

Retirement savings plan

Equal opportunity employer

Job summary

The Customer Service Representative at Sagepoint Energy serves as the primary point of contact for our logistics and transportation customers, handling inquiries, processing orders, and resolving issues with professionalism and a focus on satisfaction.

Based in Indianapolis, IN, this role supports the logistics team by managing customer records, coordinating with operations, and ensuring timely updates across CRM systems. Strong communication and problem-solving are essential to success.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to multitask and manage priorities in a fast-paced environment.
• Basic computer skills and familiarity with CRM software.
• Patience and a positive, customer-focused attitude.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about services, policies, and procedures.
• Resolve customer complaints or elevate issues to the appropriate department.
• Process support with Proof of Delivery and Invoicing.
• Manage truck loads and scheduling.
• Maintain customer records and update account information in company and customer systems.
• Follow up with customers to ensure issues are resolved.
• Meet performance metrics such as response time, resolution time, and customer satisfaction.
• Document customer interactions in CRM systems.
• May be required occasional travel to customer events or conference.

Skills

Customer service

Communication

CRM software

Multitasking

Problem solving

Attention to detail

Education

High school diploma

Associate/Bachelor's preferred

Tools

CRM systems

Job description

Job Title: Customer Service Representative

Location: Indianapolis, IN

Manager: Director of Logistics

Pay Status: Salary Exempt

Job Summary

The Customer Service Representative serves as the primary point of contact for our logistics/transportation customers. This role involves handling inquiries, resolving complaints, processing orders, and providing information about services while maintaining a high level of professionalism and customer satisfaction.

Sagepoint Energy embodies core values of dependability, excellence, and integrity.

Essential Duties and Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.


• Provide accurate information about services, policies, and procedures.


• Resolve customer complaints or elevate issues to the appropriate department.


• Process support with Proof of Delivery and Invoicing.


• Manage truck loads and scheduling.


• Maintain customer records and update account information in company and customer systems.


• Follow up with customers to ensure issues are resolved.


• Meet performance metrics such as response time, resolution time, and customer satisfaction.


• Document customer interactions in CRM systems.


• May be required occasional travel to customer events or conference.

Education/Experience

is required when indicated, desired otherwise.

• High school diploma or equivalent (Associate's or Bachelor's preferred).


• Strong communication and interpersonal skills.


• Excellent problem-solving and conflict-resolution abilities.


• Ability to multitask and manage priorities in a fast-paced environment.


• Basic computer skills and familiarity with CRM software.


• Patience and a positive, customer-focused attitude.

Physical Demand

The physical demands described next are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Position requires minimal lifting (up to 25 lbs.), mostly desk work


• Strength and flexibility to work at a desk for up to eight hours

Satisfactory performance of the essential duties of this job will require standing, kneeling, sitting, and walking as well as fine motor skills (especially of the hands) and the extended reach of arms. Walking, hearing, and sight are required.

Work Environment

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. While performing the duties for this position, the employee is primarily located in an office environment.

While on project sites, the employee may be exposed to wet or humid conditions and all-season outdoor weather conditions such as extreme cold or extreme heat. The employee may occasionally be asked to work in high/precarious places and/or confined spaces, work within proximity of moving mechanical parts, be around fumes or airborne particles, toxic or caustic chemicals, animal manure, food waste products, biogas, may be subject to loud noises and strong vibrations, and encounter frequent truck and equipment traffic.

Compensation

Salary is paid on a bi-weekly basis and will be consummate with the value and experience the candidate brings to the role. In addition to base salary, compensation includes the option to participate in company sponsored medical, dental, and vision insurance plans and in a retirement savings program as well as paid personal time off and holidays. You will also be eligible for the monthly incentive program paid out at 1.25% of your annual salary.

Sagepoint Energy is an equal opportunity employer. Women, veterans, and minorities are encouraged to apply.