Customer Care Pro: Appointment Scheduler & Solutions

CMC Energy Services; Fort Washington (MD); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401k with company match

Professional development and internal/

Job summary

CMC Energy Services is seeking a Customer Care Representative to handle both inbound and outbound calls, schedule appointments, and qualify program applicants. You will use scripts to explain product details, gather essential information, and enter data into CRM systems with accuracy.

The role requires 1–2 years in customer service, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 1–2 years in a call center or customer service preferred.
• Excellent customer service and written/verbal communication.
• Bilingual Spanish is a plus.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office.

Responsibilities

• Handle inbound and outbound calls to qualify and schedule appointments.
• Follow scripts to explain programs and gather customer data.
• Enter information accurately into CRM and databases.
• Attend team meetings and coaching sessions.
• Provide administrative support as needed.

Skills

Customer service

Communication

Multitasking

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

CMC Energy Services is seeking a Customer Care Representative to handle both inbound and outbound calls, schedule appointments, and qualify program applicants. You will use scripts to explain product details, gather essential information, and enter data into CRM systems with accuracy.

The role requires 1–2 years in customer service, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.