Customer Experience Specialist

Kedia Corporation; Mandan (ND); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading global company is seeking a dedicated customer service representative to assist customers by providing information about products and services. In this role, you will manage inquiries, maintain records, and resolve billing complaints efficiently. The ideal candidate will have strong communication skills, experience with CRM tools, and a focus on customer satisfaction. If you are passionate about helping others and thrive in a fast-paced environment, we invite you to apply.

Qualifications

• Strong customer service skills with a focus on communication and problem-solving.
• Experience with CRM software and contact center technologies is preferred.
• Ability to manage customer inquiries and provide satisfactory resolutions.

Responsibilities

• Confer with customers to provide information about products and services.
• Keep records of customer interactions, inquiries, and transactions.
• Resolve customers' billing complaints and ensure proper changes are made.
• Review insurance policy terms to assess coverage for claims.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Tools

Autodialers

CRM software

Microsoft Excel

Job description

A leading global company is seeking a dedicated customer service representative to assist customers by providing information about products and services. In this role, you will manage inquiries, maintain records, and resolve billing complaints efficiently. The ideal candidate will have strong communication skills, experience with CRM tools, and a focus on customer satisfaction. If you are passionate about helping others and thrive in a fast-paced environment, we invite you to apply.