Customer Experience Specialist

Kedia Corporation; Kapolei (HI); On-site; USD 35,000 - 45,000; Full time

Job summary

A global customer service company is looking for customer service representatives in Kapolei, Hawaii. The role involves providing product information, resolving customer queries, and maintaining records of interactions. Candidates should possess strong communication and problem-solving skills. Familiarity with autodialers, CRM software, and customer service principles is essential. This position offers an opportunity to engage with customers and contribute to their satisfaction in a fast-paced environment.

Qualifications

• Knowledge of customer service principles and processes.
• Ability to assess customer needs and meet quality standards.

Responsibilities

• Provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customer's service or billing complaints.
• Review insurance policy terms and assess validity of claims.

Skills

Customer service skills

Communication skills

Problem-solving skills

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A global customer service company is looking for customer service representatives in Kapolei, Hawaii. The role involves providing product information, resolving customer queries, and maintaining records of interactions. Candidates should possess strong communication and problem-solving skills. Familiarity with autodialers, CRM software, and customer service principles is essential. This position offers an opportunity to engage with customers and contribute to their satisfaction in a fast-paced environment.