Customer Experience Specialist

Kedia Corporation; Kaneohe (HI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading global business services firm is seeking a Customer Service representative in Kaneohe, Hawaii. In this role, you will assist customers through phone and in-person interactions to provide information about products and services, handle service complaints, and maintain accurate records of customer transactions. The ideal candidate should have strong problem-solving and communication skills, along with experience using contact center and CRM software. Competitive compensation is offered.

Qualifications

• Strong communication skills for customer interactions.
• Ability to resolve customer complaints effectively.
• Familiarity with contact center and CRM software.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer service or billing complaints.

Skills

Customer service

Communication

Problem-solving

Tools

Autodialers

CRM software

Spreadsheet software

Contact center software

Job description

A leading global business services firm is seeking a Customer Service representative in Kaneohe, Hawaii. In this role, you will assist customers through phone and in-person interactions to provide information about products and services, handle service complaints, and maintain accurate records of customer transactions. The ideal candidate should have strong problem-solving and communication skills, along with experience using contact center and CRM software. Competitive compensation is offered.