Customer Experience Specialist

Kedia Corporation; Mililani Town (HI); On-site; USD 30,000 - 45,000; Full time

Job summary

A global service provider based in Mililani Town is seeking a dedicated customer service representative to manage customer interactions. You will assist in resolving complaints, providing product information, and maintaining records of communications. Successful candidates should have strong problem-solving skills and an understanding of customer service principles. Experience with CRM and contact center software is a plus. This role offers an opportunity to grow in a fast-paced environment.

Qualifications

• Strong knowledge of customer and personal service principles.
• Ability to keep records of customer interactions and transactions.
• Familiarity with resolving customer grievances effectively.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer inquiries and transactions.
• Determine charges for services and collect payments.

Skills

Customer service skills

Attention to detail

Problem-solving

Tools

Contact center software

CRM software

Microsoft Excel

Job description

A global service provider based in Mililani Town is seeking a dedicated customer service representative to manage customer interactions. You will assist in resolving complaints, providing product information, and maintaining records of communications. Successful candidates should have strong problem-solving skills and an understanding of customer service principles. Experience with CRM and contact center software is a plus. This role offers an opportunity to grow in a fast-paced environment.