Customer Service Pro - Problem Solver & Billing Expert

Kedia Corporation; Roanoke (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading global service company is hiring a Customer Service Representative to improve user experience and customer satisfaction. The role involves assisting customers with inquiries, managing billing issues, and maintaining accurate records of interactions. Strong communication skills and proficiency with CRM software are essential. This position provides opportunities for personal and professional growth in a fast-paced environment.

Qualifications

• Strong communication skills to interact effectively with clients.
• Ability to manage customer complaints and inquiries proficiently.
• Experience with automated call distribution systems.
• Knowledge of customer relationship management software.

Responsibilities

• Provide information and assist customers via phone or in person.
• Maintain records of customer interactions and transactions.
• Resolve service complaints and adjust billing as needed.
• Ensure appropriate changes are made to solve customers' issues.

Skills

Active Listening

Service Orientation

Critical Thinking

Communication

Negotiation

Tools

Avaya software

Microsoft Outlook

Microsoft Excel

Job description

A leading global service company is hiring a Customer Service Representative to improve user experience and customer satisfaction. The role involves assisting customers with inquiries, managing billing issues, and maintaining accurate records of interactions. Strong communication skills and proficiency with CRM software are essential. This position provides opportunities for personal and professional growth in a fast-paced environment.