Customer Experience Specialist

Kedia Corporation; Kihei (HI); On-site; USD 35,000 - 45,000; Full time

Job summary

A global company in Kihei, Hawaii, is seeking a customer service representative to provide exceptional service to customers. The ideal candidate will have strong problem-solving skills and experience with customer relationship management software. Responsibilities include addressing customer inquiries and resolving complaints efficiently. This role offers a dynamic work environment that emphasizes innovation and growth.

Qualifications

• Knowledge of principles for providing customer service and personal services.
• Experience with customer relationship management software.
• Ability to assess customer needs and satisfaction.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customer complaints regarding service or billing.

Skills

Customer service

Problem-solving

Communication

Tools

Avaya software

Microsoft Excel

Job description

A global company in Kihei, Hawaii, is seeking a customer service representative to provide exceptional service to customers. The ideal candidate will have strong problem-solving skills and experience with customer relationship management software. Responsibilities include addressing customer inquiries and resolving complaints efficiently. This role offers a dynamic work environment that emphasizes innovation and growth.