Customer Service Specialist – Billing & Claims Support

Kelly; Memphis (TN); On-site; USD 29,000 - 32,000; Full time

Job summary

Kelly is hiring a Customer Service Representative in Memphis, TN to support customers with service and billing inquiries and coordinate pilot travel arrangements. The role emphasizes accurate documentation, strong communication, and independent time management.

The position requires phone and computer skills, a high school diploma or GED, and 0–2 years in customer service, with a first-shift schedule and competitive hourly pay.

Qualifications

• High school diploma or GED preferred.
• 0–2 years of customer service experience.
• Experience with MS Outlook or data entry software.

Responsibilities

• Resolve customer service or billing complaints by exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or notify them of claim investigation results and planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
• Coordinate hotel and ground transport arrangements for FedEx pilots.

Skills

Phone skills

Computer skills

Communication

Education

High school diploma or GED

Tools

MS Outlook

Data entry software

Job description

Kelly is hiring a Customer Service Representative in Memphis, TN to support customers with service and billing inquiries and coordinate pilot travel arrangements. The role emphasizes accurate documentation, strong communication, and independent time management.

The position requires phone and computer skills, a high school diploma or GED, and 0–2 years in customer service, with a first-shift schedule and competitive hourly pay.