Customer Service Specialist — Billing & Account Support

Matter Management Enterprises, LLC; Birmingham (AL); On-site; USD 31,000 - 42,000; Full time

Job summary

Amwaste is seeking a Customer Service Specialist to work in our Birmingham, AL Residential office. The role provides courteous service by telephone and personal contact, following established customer service standards and company policies.

Responsibilities include handling inquiries about collections, rates, billing, and account status, and performing data entry, clerical duties, and related reporting to support accurate service delivery.

Qualifications

• High School Diploma or GED preferred.
• Two years related experience in a call center.

Responsibilities

• Answers the telephone or greets the customer.
• Provides prompt and correct information about collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through a combination of telephone service, data entry, billing, balancing and reconciling customer payments.
• Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.

Skills

Telephone service

Data entry

Education

High School Diploma or GED

Job description

Amwaste is seeking a Customer Service Specialist to work in our Birmingham, AL Residential office. The role provides courteous service by telephone and personal contact, following established customer service standards and company policies.

Responsibilities include handling inquiries about collections, rates, billing, and account status, and performing data entry, clerical duties, and related reporting to support accurate service delivery.