Customer Service Specialist

Amwaste LLC; Birmingham (AL); On-site; USD 32,000 - 40,000; Full time

Job summary

Amwaste LLC in Birmingham, AL is seeking a Customer Service Specialist to handle inquiries by phone and in person, delivering courteous service and accurate information on accounts, billing, and services.

The role emphasizes strong communication, data entry, and collaboration with other teams to maintain service standards and resolve issues efficiently. High school diploma preferred; 2 years call center experience recommended.

Qualifications

• High school diploma or GED preferred.
• Two years related experience in a call center.

Responsibilities

• Answers the telephone or greets the customer.
• Provides prompt and correct information about collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through a combination of telephone service, data entry, billing, balancing and reconciling payments.
• Communicates with customers and colleagues about service standards and options.
• Maintains records, prepares reports and performs clerical duties.
• Expedites communications between customers and co-workers to coordinate services and account status.
• Participates in training related to customer service work processes and safety.

Skills

Customer service

Communication

Telephone skills

Education

High School Diploma or GED

Job description

Description

Amwaste is looking for a Customer Service Specialist to work in our Birmingham, AL Residential office.

Job Description

Customer Service Specialist: Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are provided in a courteous manner by observing customer service standards, established by management.

ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:

Customer Service Specialist:

• Answers the telephone or greets the customer.
• Provides prompt and correct information about collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.

QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Education and Experience

• High School Diploma or GED preferred.
• Two years related experience in a call center.