Customer Care Specialist: Fast, Friendly Support

Amwaste; Alabaster (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Amwaste in Alabaster, Alabama is seeking a Customer Service Specialist to provide courteous service by phone and in person, handling collections, billing, and account status information.

You will greet customers, enter data, update records, and coordinate with multiple departments to resolve issues, while maintaining service standards.

This role emphasizes strong communication, attention to detail, and the ability to balance speed and accuracy in a fast-paced office.

Qualifications

• High School Diploma or GED preferred.
• Two years related experience and/or training in office or public contact work.

Responsibilities

• Answers the telephone or greets the customer.
• Provides prompt and correct information about collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.

Skills

Customer service

Telephone support

Data entry

Communication

Problem solving

Education

High School Diploma or GED

Job description

Amwaste in Alabaster, Alabama is seeking a Customer Service Specialist to provide courteous service by phone and in person, handling collections, billing, and account status information.

You will greet customers, enter data, update records, and coordinate with multiple departments to resolve issues, while maintaining service standards.

This role emphasizes strong communication, attention to detail, and the ability to balance speed and accuracy in a fast-paced office.