Customer Service Specialist — Bilingual Spanish & Orders

CSS; Medley (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

CSS is seeking a Representative - Customer Service in Medley, FL to respond to customer inquiries by phone, email, and walk-ins, ensuring timely order fulfillment and high satisfaction. You will act as the primary contact, resolving routine issues and coordinating with other departments for follow-up.

The role requires 2–4 years experience, a HS diploma or equivalent, and a strong background in logistics and communications, including Spanish-speaking customers.

Qualifications

• High School Diploma or equivalent required.
• Associates’ Degree preferred.
• 2–4 years of relevant experience.
• Strong background in logistics, inventory management, forecasting and supply chain coordination.
• Ability to communicate with Spanish-speaking customers.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and walk-ins.
• Serve as the primary customer contact ensuring timely order fulfillment and issue resolution.
• Resolve routine and some non-routine problems and communicate solutions.
• Analyze customer service needs and coordinate with other departments for follow up.
• Back-up support to sales counter with walk-ins and telephone inquiries.

Skills

Customer service

Communication

Bilingual Spanish

MS Word

MS Excel

Time management

Education

High School Diploma

Associate's Degree

Tools

MS Word

MS Excel

CRM software

Job description

CSS is seeking a Representative - Customer Service in Medley, FL to respond to customer inquiries by phone, email, and walk-ins, ensuring timely order fulfillment and high satisfaction. You will act as the primary contact, resolving routine issues and coordinating with other departments for follow-up.

The role requires 2–4 years experience, a HS diploma or equivalent, and a strong background in logistics and communications, including Spanish-speaking customers.