Bilingual Customer Experience Specialist

Poolcorp; Town of Florida (NY); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Group medical

Prescription drugs

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Employee stock purchase program

Seasonal sales rewards

Employee Assistance Program

Vendor discounts

Job summary

Horizon Distributors, Inc. in Palmetto, FL seeks a bilingual Customer Service Representative to greet walk-in and phone customers, recommend products, and process orders. You will collaborate with a team, upsell, and ensure accurate loading of merchandise, while maintaining a high level of service.

The role involves light warehouse duties, forklift operation, and keeping the facility tidy. A bilingual English/Spanish advantage, high school diploma, and safety certification are preferred.

Qualifications

• Strong customer-service attitude.
• Able to work in a fast-paced environment.
• Clear spoken and written communication.
• Good computer and record-keeping skills; learn new systems.

Responsibilities

• Greets walk-in and phone customers and assesses their needs.
• Recommends product solutions and upsell opportunities.
• Collaborates with team and utilizes company resources to provide best service.
• Prepares sales orders and assists customers with loading merchandise.
• Makes follow-up calls to grow opportunities and address inquiries.
• Resolves complaints professionally and promptly.
• Assists in receiving, shipping, and warehouse duties.
• Operates forklift safely and maintains certification.
• Keeps the facility clean, safe and organized.
• Other duties as assigned.

Skills

Customer service

Bilingual ENG/ESP

Communication

Teamwork

Forklift certification

Education

High school diploma or GED

Job description

Horizon Distributors, Inc. in Palmetto, FL seeks a bilingual Customer Service Representative to greet walk-in and phone customers, recommend products, and process orders. You will collaborate with a team, upsell, and ensure accurate loading of merchandise, while maintaining a high level of service.

The role involves light warehouse duties, forklift operation, and keeping the facility tidy. A bilingual English/Spanish advantage, high school diploma, and safety certification are preferred.