Bilingual Customer Support Specialist

5th HQ; Town of Florida (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Weekdays only schedule

Growth opportunities

Positive work environment

Job summary

5th HQ is seeking a Customer Service Representative in Pembroke Park, FL. The role handles inbound calls, emails, and inquiries, ensuring timely, accurate responses and efficient order processing.

You will maintain customer records, resolve issues, and collaborate with teammates to improve service delivery while upholding quality standards. The ideal candidate has a high school diploma, is bilingual (English/Spanish), and demonstrates excellent communication, organization, and problem-solving

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Proficiency in Microsoft Office and basic computer skills.
• Must be bilingual English/Spanish.

Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional and friendly manner.
• Resolve customer complaints, issues, and inquiries promptly, ensuring customer satisfaction.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Maintain a thorough understanding of products and services to provide accurate information to customers.
• Update and maintain customer records in the system.
• Collaborate with team members to improve service processes and meet customer needs.
• Handle email and online inquiries as needed.
• Provide follow-up with customers to ensure their issues have been resolved to their satisfaction.
• Assist with administrative tasks such as filing, data entry, and report generation.

Skills

Verbal and written communication

Bilingual English/Spanish

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

5th HQ is seeking a Customer Service Representative in Pembroke Park, FL. The role handles inbound calls, emails, and inquiries, ensuring timely, accurate responses and efficient order processing.

You will maintain customer records, resolve issues, and collaborate with teammates to improve service delivery while upholding quality standards. The ideal candidate has a high school diploma, is bilingual (English/Spanish), and demonstrates excellent communication, organization, and problem-solving