Bilingual Customer Service Rep (EN/ES) - Orders & Support

SGW Synthetic Grass Warehouse; Lake Park (FL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Job summary

SGW Synthetic Grass Warehouse in Lake Park, FL, is seeking a Customer Service Representative to be the primary contact for customers, processing orders, coordinating shipping, and handling payments. The role requires bilingual English/Spanish communication and a detail-oriented, organized approach in a fast-paced distribution environment.

The ideal candidate will manage inquiries, assist customers in selecting products, and support sales and accounting functions while upholding company safety

Qualifications

• Bilingual in English and Spanish required.
• High school diploma or GED required.
• Strong interpersonal and customer service skills.
• Professional demeanor with a high level of reliability and attention to detail.
• Strong verbal and written communication skills.

Responsibilities

• Serve as front-office point of contact for in-person visitors, phone calls, and email inquiries.
• Respond to customer questions regarding product specifications, features, pricing, availability, and applications.
• Assist customers in selecting appropriate products based on their needs.
• Process sales orders, estimates, returns, and payments accurately and efficiently.
• Prepare correspondence, sales orders, estimates, bills of lading, shipping labels, and related documentation.
• Coordinate shipping and work closely with warehouse operations to ensure timely and accurate order fulfillment.
• Communicate product updates, changes, and discontinuations to customers.
• Resolve customer concerns and escalate complex issues as needed.
• Maintain accurate records and ensure data integrity within internal systems.
• Support sales and accounting teams as required.
• Follow all company policies, procedures, and safety standards.
• Contribute to a culture of safety by adhering to all site safety policies and procedures.

Skills

Bilingual in English and Spanish

Customer service

Attention to detail

Communication skills

Time management

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

SGW Synthetic Grass Warehouse in Lake Park, FL, is seeking a Customer Service Representative to be the primary contact for customers, processing orders, coordinating shipping, and handling payments. The role requires bilingual English/Spanish communication and a detail-oriented, organized approach in a fast-paced distribution environment.

The ideal candidate will manage inquiries, assist customers in selecting products, and support sales and accounting functions while upholding company safety