Spanish Bilingual Service Consultant

Wayfair; Bryan (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Wayfair in Bryan, Texas is seeking a Customer Service Representative to assist customers with post-order issues including returns, refunds, and delivery status. You will meet customer satisfaction metrics, maintain professionalism in interactions, and document call trends.

The ideal candidate will possess a Bachelor’s degree or equivalent experience and be fluent in Spanish. This role offers the chance to grow a career in customer service and work as part of a team to achieve goals.

Qualifications

• Bachelor’s degree preferred and/or equivalent customer service experience.
• Must speak fluent Spanish.
• Excellent communication and relationship building skills.
• Desire to make customer service a career.
• Service experience, preferably in a call center.

Responsibilities

• Service customers with post-order issues like returns and refunds.
• Meet customer satisfaction and efficiency metrics.
• Project a professional company image through interactions.
• Document trends in customer calls.
• Perform other job-related duties as assigned.

Skills

Fluent Spanish

Excellent communication skills

Relationship building skills

Problem-solving abilities

Service experience

Education

Bachelor’s Degree or equivalent customer service experience

Job description

Key Job Duties:

• Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
• Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
• Project a professional company image through phone and email interactions.
• Recognize, document, and alert supervisors of trends in customer calls.
• Uphold high customer service standards.
• Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates.

Qualifications

Requirements:

• Bachelor’s Degree preferred and/or equivalent customer service experience
• Must speak fluent Spanish
• Excellent communication and relationship building skills.
• Desire to make Customer Service a career.
• Service experience, preferably in a call center.
• A successful track record working in a high volume environment.
• Strong desire to be part of a team achieving personal and company financial goals.
• Able to solve problems by thinking analytically and creatively.
• Familiar with the latest e-commerce trends.
• Regular and reliable attendance is an essential function of this position.

Additional Information

All your information will be kept confidential according to EEO guidelines.