Bilingual Customer Support Specialist

5th HQ; Town of Florida (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Weekdays schedule

Positive environment

Growth opportunities

Job summary

5th HQ in Pembroke Park, FL is seeking a Customer Service Representative to join our team. You will handle customer inquiries, resolve issues, and support daily operations while maintaining accurate records and relationships with customers.

The role requires bilingual English/Spanish proficiency, a high school diploma, and strong communication skills. Workdays are Monday through Friday, 8:00 AM to 5:00 PM, with a competitive pay and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Proficiency in Microsoft Office and basic computer skills.
• Must be bilingual (English/Spanish).

Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional and friendly manner.
• Resolve customer complaints, issues, and inquiries promptly, ensuring customer satisfaction.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Maintain a thorough understanding of products and services to provide accurate information to customers.
• Update and maintain customer records in the system.
• Collaborate with team members to improve service processes and meet customer needs.
• Handle email and online inquiries as needed.
• Provide follow-up with customers to ensure their issues have been resolved to their satisfaction.
• Assist with administrative tasks such as filing, data entry, and report generation.

Skills

Bilingual English/Spanish

Verbal communication

Written communication

Multitasking

Organization

Problem solving

Microsoft Office

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

5th HQ in Pembroke Park, FL is seeking a Customer Service Representative to join our team. You will handle customer inquiries, resolve issues, and support daily operations while maintaining accurate records and relationships with customers.

The role requires bilingual English/Spanish proficiency, a high school diploma, and strong communication skills. Workdays are Monday through Friday, 8:00 AM to 5:00 PM, with a competitive pay and growth opportunities.