Customer Service Specialist - Auto Collision Center

calibercollision; Purcellville (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision from day one

Weekly pay with overtime

Paid vacation & holidays

Career growth opportunities

Hands-on shop experience

Job summary

Caliber Collision in Purcellville is seeking a Customer Service Representative to greet customers, coordinate services, and support load leveling. You will interact with internal and external clients and use multiple software systems to ensure smooth operations.

Compensation ranges from $16.00 to $20.00 per hour, with weekly pay, overtime eligibility, and benefits from day one. Growth opportunities and a business-for-life mindset are emphasized by the employer.

Qualifications

• 1+ years of experience in a customer facing environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite.
• Ability to manage competing priorities in a fast-paced setting.
• Friendly, personable approach and teamwork mindset.

Responsibilities

• Greet customers and provide extraordinary service at the center.
• Monitor work volume and support load leveling requests when needed.
• Coordinate Rental Car/Tow partners for one-stop service.
• Understand insurance partner requirements for authorizations and billing.

Skills

Verbal communication

Written communication

Multi-system navigation

Customer service

Collaboration

Tools

Microsoft Office

Job description

Caliber Collision in Purcellville is seeking a Customer Service Representative to greet customers, coordinate services, and support load leveling. You will interact with internal and external clients and use multiple software systems to ensure smooth operations.

Compensation ranges from $16.00 to $20.00 per hour, with weekly pay, overtime eligibility, and benefits from day one. Growth opportunities and a business-for-life mindset are emphasized by the employer.