Customer Service Specialist | AR Billing & Training

UniFirst Corp.; Whippany (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training on-the-job

401K with Company Match

Health Insurance

Paid Time Off

Tuition Reimbursement

Job summary

UniFirst Corp. in Whippany, New Jersey, is seeking a dedicated Customer Service Representative to join our team. You will be a liaison between customers and the company, handling inquiries by phone or email, supporting the Sales Department, and performing AR duties with accuracy.

We offer on-the-job training, a 5-day work week, and benefits. The role emphasizes professional communication, teamwork, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service experience

Verbal & written communication

Time management

Team player

Problem solver

Basic math

Microsoft Office

Physical stamina

Education

High School diploma or GED

Tools

Outlook

Excel

Word

TEAMS

Job description

UniFirst Corp. in Whippany, New Jersey, is seeking a dedicated Customer Service Representative to join our team. You will be a liaison between customers and the company, handling inquiries by phone or email, supporting the Sales Department, and performing AR duties with accuracy.

We offer on-the-job training, a 5-day work week, and benefits. The role emphasizes professional communication, teamwork, and the ability to manage multiple tasks efficiently in a fast-paced environment.