Customer Service Pro — On-the-Job Training & Growth

UniFirst Corporation; Jackson (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Training

Career mobility

Community culture

Diversity

Pay & Benefits

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key liaison between customers and the company, handling inquiries by telephone or email and supporting accounts receivable activities.

We offer on-the-job training, a 5-day work week with Saturdays and Sundays off, and opportunities for career mobility within our international garment services organization. You will work with a collaborative team and contribute to a culture that values service

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS).
• Time management and organizational skills with attention to detail.
• Collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Must be able to lift up to 25 pounds.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving conflicts through escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Communication

Time management

Team player

Problem solving

Attention to detail

Independent work

Active listening

Phone etiquette

Email etiquette

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key liaison between customers and the company, handling inquiries by telephone or email and supporting accounts receivable activities.

We offer on-the-job training, a 5-day work week with Saturdays and Sundays off, and opportunities for career mobility within our international garment services organization. You will work with a collaborative team and contribute to a culture that values service