Customer Support & Accounts Receivable Specialist

UniFirst Corp.; City of Albany (NY); Sur place; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

On-the-job training

401K with company match

Health insurance

Paid time off

Tuition reimbursement

Employee discount

Résumé du poste

UniFirst is seeking a dedicated Customer Service Representative to join our team in Albany, NY. You will act as a liaison between customers and the company, delivering exceptional service on a daily basis.

We offer a 5-day work week with weekends off and on-the-job training through our Learning Center and Service Certificate Program. Join a growing team with strong benefits and opportunities for advancement within UniFirst.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsabilités

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Connaissances

Verbal communication

Written communication

Active listening

Customer service experience

Accounts Receivable experience

MS Office

Time management

Team player

Problem solving

Numerical skills

Physical ability

Independent work

Formation

High School diploma

Outils

Microsoft Office

Description du poste

UniFirst is seeking a dedicated Customer Service Representative to join our team in Albany, NY. You will act as a liaison between customers and the company, delivering exceptional service on a daily basis.

We offer a 5-day work week with weekends off and on-the-job training through our Learning Center and Service Certificate Program. Join a growing team with strong benefits and opportunities for advancement within UniFirst.