Customer Service Rep – Training, Growth & Weekend Off

UniFirst Corp.; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training program

Career mobility

Diversity and community culture

Health insurance and benefits

Tuition reimbursement

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company.

You will handle inquiries by phone or email, support the Sales department, and assist with accounts receivable tasks while maintaining strong communication and organizational skills in a fast-paced environment.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Verbal & written communication skills: professional telephone and email etiquette.
• Active listener, responsive, and personable.
• Collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Time management and organizational skills with attention to detail.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company.

You will handle inquiries by phone or email, support the Sales department, and assist with accounts receivable tasks while maintaining strong communication and organizational skills in a fast-paced environment.