Customer Service Specialist — 6-Month Contract

Beacon Hill Staffing Group, LLC; Minneapolis (MN); On-site; USD 29,000 - 30,000; Part time

Job summary

Beacon Hill Staffing Group, LLC in Minneapolis is seeking a Customer Service Representative for a six-month contract. You will respond to inquiries, resolve concerns, and ensure a positive customer experience in a fast-paced environment.

The ideal candidate has 2–4 years of customer service experience, strong verbal and written communication, and proficiency with Microsoft Office (Word and PowerPoint). This role offers $21–$22/hour and a stable, professional team.

Qualifications

• 2-4 years of customer service experience.
• Strong verbal and written communication.
• Proficiency with Microsoft Office (Word, PowerPoint)

Responsibilities

• Respond to customer inquiries regarding products, services, billing, and account-related matters.
• Investigate and resolve customer complaints through appropriate research and problem-solving.
• Process account adjustments, refunds, and related service transactions.
• Communicate claim investigation results and provide updates regarding resolutions or next steps.
• Escalate unresolved issues to the appropriate department for further review and investigation.
• Accurately document customer interactions, inquiries, complaints, and resolutions.
• Maintain professionalism and deliver high-quality customer service in every interaction.

Skills

Communication

Customer service

Interpersonal skills

Attention to detail

Organizational skills

Independent work

Multitasking

Documentation

MS Office

Word

PowerPoint

Education

High school diploma or GED

Tools

Microsoft Word

PowerPoint

Job description

Beacon Hill Staffing Group, LLC in Minneapolis is seeking a Customer Service Representative for a six-month contract. You will respond to inquiries, resolve concerns, and ensure a positive customer experience in a fast-paced environment.

The ideal candidate has 2–4 years of customer service experience, strong verbal and written communication, and proficiency with Microsoft Office (Word and PowerPoint). This role offers $21–$22/hour and a stable, professional team.