Client Services Specialist - 6-Month Contract

Beneva; Little Canada (MN); On-site; USD 54,000 - 67,000; Full time

Job summary

Beneva in Minnesota is seeking a temporary Customer Service Agent to support clients, follow up on files, and help implement contractual amendments within a 6-month term. You will handle inquiries, collaborate with claims analysts and contract administration, and help ensure timely service delivery.

The role requires 2–3 years in customer service, a relevant diploma, and English/French language skills. Insurance product knowledge is an asset; this position offers a fixed-term arrangement in a

Qualifications

• Diploma/Certificate in administration or related discipline required.
• 2 to 3 years of relevant customer service experience.
• LOMA 280, LOMA 290 and LOMA 301 or ALMI title (an asset).
• Bilingualism (English and French) an asset.
• Knowledge of life, universal life and accident and sickness insurance products (an asset).

Responsibilities

• Receive customer inquiries (by phone or email), analyze the nature of requests and provide appropriate information
• Communicate with internal stakeholders (claims analysts, contract administration advisor) to find optimal solutions to the issues raised
• Analyze and approve/deny requests for extensions of deadlines, reimbursement of expenses or other exceptions in accordance with established standards
• Follow up on incomplete files with clients and advisors
• Suggest new work methods to improve the efficiency of operations (productivity, quality and service times) as well as the customer experience
• Actively participate in the smooth running of operations to meet service deadlines

Skills

Communication skills

Customer service

Teamwork

Problem-solving

Multitasking

Analytical thinking

Education

Diploma/Certificate in administration or related discipline

LOMA 280, LOMA 290 and LOMA 301 or ALMI title

Job description

Beneva in Minnesota is seeking a temporary Customer Service Agent to support clients, follow up on files, and help implement contractual amendments within a 6-month term. You will handle inquiries, collaborate with claims analysts and contract administration, and help ensure timely service delivery.

The role requires 2–3 years in customer service, a relevant diploma, and English/French language skills. Insurance product knowledge is an asset; this position offers a fixed-term arrangement in a