Customer Service Representative

Lee Hecht Harrison Nederland B.V.; Overland Park (KS); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Paid holidays

Job summary

LHH is hiring a Customer Service Representative in Overland Park, KS for a 100% onsite role in the financial services sector. You will handle customer inquiries, assist with account questions, and document interactions to ensure accurate records.

The job requires strong communication, attention to detail, and the ability to work efficiently in a fast-paced environment. Qualified candidates will have prior customer service experience; familiarity with banking or financial services is a plus.

Qualifications

• Previous customer service experience preferred.
• Experience in banking, financial services, insurance, or related industries is a plus.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Assist clients with account-related questions, services, and general support needs.
• Resolve customer concerns efficiently while maintaining a high level of professionalism.
• Accurately document customer interactions and updates in company systems.
• Collaborate with internal departments to ensure timely issue resolution.
• Follow company policies, procedures, and compliance requirements within the financial industry.
• Maintain a customer-focused approach while meeting quality and productivity expectations.

Skills

Customer service experience

Financial services experience

Verbal and written communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Customer Service Representative

Location: Overland Park, KS (Fully Onsite)

Industry: Financial Services

Pay Rate: $22.00 - $24.00 per hour

Schedule: Full-Time

Position Overview

We are seeking a Customer Service Representative to join our growing team in the financial services industry. This role is responsible for providing exceptional customer support, resolving client inquiries, and delivering a positive customer experience. The ideal candidate is professional, detail-oriented, and possesses strong communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Assist clients with account-related questions, services, and general support needs.
• Resolve customer concerns efficiently while maintaining a high level of professionalism.
• Accurately document customer interactions and updates in company systems.
• Collaborate with internal departments to ensure timely issue resolution.
• Follow company policies, procedures, and compliance requirements within the financial industry.
• Maintain a customer-focused approach while meeting quality and productivity expectations.

Qualifications

• Previous customer service experience preferred.
• Experience in banking, financial services, insurance, or related industries is a plus.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with Microsoft Office and customer service software systems.
• High school diploma or equivalent required.

Compensation & Benefits

• Competitive pay: $22.00 - $24.00 per hour
• Standard benefits package, including:
  • Medical, dental, and vision insurance
  • Paid time off
  • Paid holidays
  • 401(k) or retirement savings plan
  • Employee assistance program

Work Environment

• 100% onsite position in Overland Park, Kansas
• Professional and collaborative office environment
• Opportunity for career growth within the financial services industry

Interview Process

Qualified candidates will participate in a Microsoft Teams interview as part of the hiring process before moving forward in the hiring process.

Equal Opportunity Employer

LHH is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. We celebrate diversity and are dedicated to fostering an environment of respect and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

We welcome and encourage applications from individuals of all backgrounds and experiences.

Pay Details: $22.00 to $24.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.