Customer Service Specialist

Allied Insurance Managers Inc.; Rochester Hills (MI); On-site; USD 42,000 - 50,000; Full time

Job summary

Allied Insurance Managers Inc. is seeking a customer service representative for the insurance industry. The role involves providing excellent service to current policyholders, resolving billing issues, and making policy suggestions. Candidates should have prior customer service experience and strong communication skills.

The responsibilities include handling calls about policy concerns, managing customer complaints, and ensuring accurate documentation. Salary ranges from $42,000 to $50,000 annually.

Qualifications

• Must have a high school diploma or GED equivalent.
• Possesses basic knowledge of Microsoft Office applications and customer database systems.
• Previous customer service experience required.

Responsibilities

• Track marketing activities to respond to inquiries.
• Manage inbound calls related to policy concerns and customer complaints.
• Maintain a record of customer interactions.

Skills

Customer service experience

Strong communication skills

Active listening skills

Education

High school diploma or GED equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You’ll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has an excellent rapport with clients. If this sounds like you, please start your application today!

Responsibilities

• Track current marketing activities, so you can appropriately respond to insurance‑related inquiries with all of the resources at your disposal
• Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
• Maintain a record of customer interactions and follow up on their experience with our organization
• Demonstrate accuracy in processing client policy modifications based on the data given
• Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

What You’ll Be Doing

• Assisting with preparing and processing bond documents
• Gathering and organizing required paperwork
• Submitting requests to insurance carriers
• Tracking deadlines and following up as needed
• Maintaining accurate documentation in our agency system
• Supporting producers and team members with client requests
• You’ll receive training and support as you build knowledge and confidence in the role.

Qualifications

• Must have high school diploma or GED equivalent
• Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
• Previous customer service experience required for this position
• Display strong communication skills, active listening skills, and personal skills
• Basic knowledge of insurance policy procedures and schedules is preferred

Compensation

$42,000 - $50,000 yearly