Customer Experience Team

Brush Claims; United States; Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive on-the-job training

Supportive team environment

Opportunity to grow within the company

Job summary

Brush Claims is seeking a Customer Service Representative to join our customer experience team. This entry-level position is designed for individuals eager to start a career in insurance. You will respond to customer inquiries, assist with claims, and ensure that customers are well-informed. Ideal candidates possess excellent communication skills and attention to detail. Enjoy comprehensive training and a supportive environment that promotes internal growth. No prior insurance experience required.

Qualifications

• High school diploma or equivalent required; some college is a plus.
• Excellent communication skills — you know how to listen, empathize, and explain clearly.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Assist policyholders with claim updates and coverage questions.
• Document all customer interactions accurately in our system.
• Deliver top-tier service that builds customer loyalty.

Skills

Excellent communication skills

Attention to detail

Problem-solving skills

Ability to learn new software

Team player

Education

High school diploma or equivalent

Some college

Job description

We're on the lookout for friendly, dependable, and detail-oriented individuals to join our customer experience team! This entry‑level position is perfect for someone eager to jumpstart a career in the insurance industry. No prior insurance experience? No problem — we’ll teach you what you need to know.

As a Customer Service Representative, you’ll be the point of contact for policyholders. Your mission? Make sure customers feel heard, supported, and well-informed — whether they’re asking questions about their policy, filing a claim, or just trying to understand their coverage.

What You’ll Be Doing:

• Respond to customer inquiries via phone, email, and chat in a professional and positive manner
• Assist policyholders with claim updates, coverage questions, and claims process
• Document all customer interactions accurately in our system
• Collaborate with internal teams to ensure customer issues are resolved efficiently
• Deliver top‑tier service that builds customer loyalty and trust

What We’re Looking For:

• High school diploma or equivalent required; some college is a plus
• Excellent communication skills — you know how to listen, empathize, and explain clearly
• Strong attention to detail and problem‑solving skills
• Comfortable using basic computer programs and learning new software
• A team player who’s also self‑motivated and able to work independently
• Prior customer service experience is helpful, but not required
• A willingness to pursue insurance licensing to expand your responsibilities and advance within the role

Why You’ll Love Working Here:

• Comprehensive on‑the‑job training — we set you up for success
• Supportive team environment that values growth and development
• Opportunity to grow within the company (we love to promote from within)