Customer Service Representative

Scott Jost Farmers Insurance; Hudsonville (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible Schedule

Paid Time Off

Job summary

Scott Jost Farmers Insurance is seeking an Insurance Customer Service Representative to serve policyholders, agents, and providers with accuracy and care. You will respond to inquiries, assist with claims, and explain policy options to customers.

The ideal candidate has strong communication, a customer-first mindset, and the ability to work independently while collaborating with teammates. Licensing may be required in the region.

Qualifications

• Experience in customer service within the insurance industry is preferred.
• Must be able to obtain licensure within the specified timeframe for the role/region.
• Strong communication and interpersonal skills with attention to detail.

Responsibilities

• Respond promptly to customer inquiries regarding insurance coverage, billing, claims, and policy changes.
• Assist policyholders in filing claims and guide them through the claims process.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints in a timely and professional manner.
• Educate customers about insurance options and suggest additional products when appropriate.
• Collaborate with agents and underwriters to address needs and ensure satisfaction.
• Stay updated on insurance regulations, trends, and best practices.
• Process policy endorsements, cancellations, and renewals as needed.
• Participate in training programs to enhance job knowledge and skills.

Skills

Customer service

Communication skills

Multitasking

Time management

MS Office

Insurance knowledge

Education

Insurance license

Tools

MS Office

Insurance software

Job description

Job Description

We are seeking a reliable and detail-oriented Insurance Customer Service Representative to join our growing team. In this role, you will act as one of the primary point of contact for policyholders, agents, and third-party providers. Your primary responsibilities will include handling inquiries, resolving complaints, and providing accurate information regarding insurance products and services. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and a solid understanding of insurance policies and procedures.

Benefits

• Flexible Schedule
• Paid Time Off (PTO)

Responsibilities

• Respond promptly to customer inquiries regarding insurance coverage, billing, claims, and policy changes.
• Assist policyholders in filing claims and provide guidance through the claims process.
• Maintain accurate and detailed records of customer interactions and transactions.
• Resolve customer complaints and issues in a timely and professional manner.
• Educate customers about their insurance options and recommend additional products or services when appropriate.
• Collaborate with insurance agents and underwriters to address customer needs and ensure customer satisfaction.
• Stay current on insurance industry regulations, trends, and best practices.
• Perform administrative tasks such as processing policy endorsements, cancellations, and renewals.
• Participate in training and development programs to enhance job knowledge and skills.

Requirements

• Insurance licensed or willingness to obtain licensure within a specified timeframe (depending on the role and region).
• Proven customer service experience, preferably in the insurance industry.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in computer applications such as MS Office; experience with insurance-related software a plus.
• Detail-oriented with a focus on accuracy.
• Ability to work independently as well as part of a team.