Insurance Customer Service Representative

Leauxcal-Insurance-Agency-LLC; Lafayette (LA); Sur place; USD 60 000 - 120 000; Plein temps

Résumé du poste

Leauxcal-Insurance-Agency-LLC in Lafayette, LA, seeks an Insurance Customer Service Representative to deliver exemplary service to policyholders and insurance company clients. You will create policies, advise on coverage, and convert quotes into active policies.

Responsibilities include handling inquiries, resolving billing issues, updating policies, and presenting policy recommendations. A candidate with insurance experience and a client-first attitude is preferred, with a salary range of

Qualifications

• High school diploma or GED required.
• Insurance license and insurance experience required.
• Strong communication and active listening skills essential.
• Customer service experience required for this role.

Responsabilités

• Keep track of all customer inquiries and follow up to verify questions are answered regarding policies.
• Track marketing activities to respond to inquiries with available resources.
• Make accurate modifications to consumer policies based on provided information.
• Confirm client insurance coverage and provide evidence of insurance documents to policyholders.
• Contact clients for concerns or complaints and ensure the issue is resolved.

Connaissances

Customer service

Communication

Active listening

Insurance knowledge

Formation

High school diploma or GED

Outils

Database usage

Microsoft Office

Description du poste

Insurance Customer Service Representative

About this position

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

Compensation:

$60,000 - $120,000 yearly

Responsibilities:

• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
• Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
• Make accurate modifications to consumer policies depending on the information supplied
• Confirm client insurance coverage and provide evidence of insurance papers to policyholders
• Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved

Qualifications:

• A general understanding of insurance policies and schedules is preferred
• Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
• Position requires a high school diploma or GED equivalent
• Display strong communication skills, active listening skills, and personal skills
• Previous customer service experience required for this position
• Must have an insurance license and insurance experience.

About Company

We are an independent insurance agency located in Lafayette. We are excited to bring on a new team member!