Customer Service Specialist

AppleOne; Renton (WA); On-site; USD 44,000 - 54,000; Full time

Job summary

AppleOne Employment Services in Renton, WA, is seeking Customer Service Specialists for a temp-to-hire role in a busy call center. You will help customers by phone with account questions, payments, and service inquiries while navigating several computer systems, in a supportive, performance-driven environment.

The position emphasizes professional service, strong communication, problem solving, and reliability.

Qualifications

• 1–2 years of customer service experience.
• Experience in a fast-paced call center.
• Ability to navigate multiple computer systems.
• Strong communication and listening skills.
• Reliable and punctual with good attendance.

Responsibilities

• Answer inbound calls and provide professional assistance.
• Assist with account information, payments, and service questions.
• Navigate multiple systems and update records accurately.
• Document conversations and maintain records.
• Research and resolve concerns per procedures.
• Meet call quality and productivity expectations.

Skills

Customer service

Phone support

Active listening

Verbal communication

Problem solving

Attention to detail

Job description

Job Summary

Customer Service Specialists are needed for a temp-to-hire opportunity in Renton, WA, supporting a busy and established customer support center. This role is ideal for candidates who enjoy helping people, solving problems, and providing professional service in a fast-paced call center environment. In this position, you will assist customers by phone with account questions, payments, and service-related inquiries while navigating multiple computer systems. The environment is structured, team-oriented, and performance-focused, with ongoing training and coaching to help you succeed and grow. This is a strong opportunity for someone with customer service experience who is looking for stability, supportive leadership, and a potential long-term career path.

Key Responsibilities

• Answer inbound customer calls and provide friendly, professional assistance.
• Help customers with account information, payments, service questions, and general inquiries.
• Navigate multiple computer systems while accurately entering and updating customer information.
• Document customer conversations clearly and maintain accurate account records.
• Research and resolve customer concerns while following established procedures.
• Meet expectations for call quality, accuracy, productivity, attendance, and professionalism.

Compensation and Benefits

• Compensation: $49,000 per year.
• Employment type: Temp-to-hire.

Required Qualifications and Skills

• Provide inbound phone support for customer account, payment, and service-related inquiries.
• Research and resolve customer concerns while following established call center procedures.
• Accurately document calls, update records, and manage customer information across multiple systems.
• Meet performance expectations in a structured, high-volume customer support environment.
• 1 to 2 years of customer service experience.
• Strong verbal communication and active listening skills.
• Comfortable using computers, navigating multiple screens, and entering information accurately.
• Ability to handle challenging customer conversations with patience and professionalism.
• Strong attention to detail, problem-solving ability, and follow-through.
• Dependable attendance, punctuality, and ability to work in a performance-driven environment.

Preferred Qualifications

• Previous call center experience.
• Experience supporting customers in travel, transportation, tourism, or another service-focused industry.
• Familiarity with account management systems, payment processing, or customer relationship management tools.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.