Customer Service Rep

AppleOne; Seattle (WA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Competitive benefits package

Job summary

AppleOne Employment Services is seeking a Customer Service Rep for an onsite, direct-hire role in Tukwila, WA. This entry-level position focuses on assisting customers with account inquiries, payments, documentation, and timely resolutions in a call-center setting.

You’ll be the first point of contact, delivering professional support across multiple channels while documenting interactions and maintaining accuracy.

Qualifications

• Provide professional customer support for account inquiries, payments, account updates, and issue resolution.
• Document interactions accurately and maintain complete records.
• Manage inbound calls and follow-up communications across channels.

Responsibilities

• Answer incoming customer service calls with professionalism and empathy.
• Assist customers with account questions, updates, payments, and maintenance.
• Research and resolve customer concerns and document outcomes.
• Conduct outbound follow-up calls and respond via phone, email, mail, and online channels.
• Review account information and supporting documentation for accuracy and completeness.
• Negotiate payment arrangements within established guidelines.

Skills

Customer service

Communication skills

Multichannel support

Attention to detail

Job description

Job Summary

We are seeking a Customer Service Rep for a direct hire, onsite opportunity in the Tukwila, WA area. This full-time customer support role is ideal for an early-career professional who enjoys helping customers, solving account questions, and building a long-term career in a call center environment.

In this role, you will be the first point of contact for customers, providing professional support with account inquiries, payments, documentation, follow-up communication, and issue resolution. You will work in a mission-driven technology environment focused on improving transportation safety, sustainability, and efficiency for communities nationwide.

This opportunity offers paid training, supportive leadership, a collaborative team culture, and advancement potential within a growing organization. No industry experience is required, making this a strong fit for dependable, detail-oriented candidates who are ready to learn, contribute, and grow.

Key Responsibilities

• Answer incoming customer service calls with professionalism, empathy, and a customer-first approach.
• Assist customers with account questions, account updates, payment processing, and account maintenance.
• Research and resolve customer concerns while accurately documenting interactions and outcomes.
• Conduct outbound follow-up calls and respond to customer communications by phone, email, mail, and online channels.
• Review account information, notices, and supporting documentation for accuracy and completeness.
• Negotiate payment arrangements and fee adjustments within established guidelines.

Compensation and Benefits

• Direct hire opportunity.
• Annual salary: $48,000.
• Full-time schedule, 40 hours per week.
• Monday through Saturday availability required.
• Onsite position in Tukwila, WA.
• Paid training provided.
• No industry experience required.
• Competitive compensation and benefits package.
• Supportive leadership and collaborative team culture.
• Advancement opportunities within a growing organization.

Required Qualifications and Skills

• Provide professional customer support for account inquiries, payments, account updates, and issue resolution.
• Document customer interactions accurately and maintain complete account records.
• Manage inbound calls, outbound follow-up, and customer communications across multiple channels.
• Review account details and supporting documentation to ensure accuracy and timely resolution.
• Less than 1 year of experience required, with no industry experience necessary.
• Strong communication skills with the ability to listen, explain information clearly, and maintain professionalism.
• Customer-focused attitude with empathy, patience, and a solutions-oriented approach.
• Ability to accurately enter information, review documentation, and follow established procedures.
• Dependable, detail-oriented, and comfortable working in a structured call center environment.
• Ability to work onsite in Tukwila, WA and maintain Monday through Saturday availability.

Preferred Qualifications

• Previous customer service, call center, retail, hospitality, or administrative experience.
• Comfort handling account questions, payment-related conversations, or follow-up communications.
• Interest in building a long-term career in customer support, call center operations, or business services.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.