Call Center Associate

AppleOne; Beckley (WV); Presencial; USD 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major medical

Dental

Vision

401k

Sick pay where required

Descripción de la vacante

AppleOne Employment Services in Beckley, WV is hiring a Call Center Associate with 1 year of experience. The role focuses on customer support and sales in a structured environment, with training provided and a steady schedule. Monthly bonuses are available, and the team emphasizes service, teamwork, and performance.

The position requires dependable communication, problem solving, and the ability to work Saturdays and Sundays with two weekdays off. Direct hire opportunity.

Formación

• 1–2 years of call center or customer service experience.
• Customer service or sales experience preferred, but not required.
• Willing to work Saturdays and Sundays with two weekdays off.
• 2-week training schedule, Mon-Fri, 12:30 PM–9:00 PM EST.

Responsabilidades

• Handle inbound and outbound customer calls in a professional, courteous, and efficient manner.
• Assist customers with account questions, service inquiries, product information, and issue resolution.
• Identify customer needs and provide appropriate support, solutions, or sales recommendations.
• Document customer interactions accurately in internal systems.
• Meet quality, attendance, service, and performance goals in a call center environment.
• Work collaboratively with team members, supervisors, and support staff to create a positive customer experience.

Conocimientos

Customer service

Sales experience

Communication

Problem solving

Descripción del empleo

Call Center Associate - 1year experience required

• Pay: $16 per hour.
• Bonus potential: Monthly bonuses of $300 to $616.
• Job type: Direct hire.
• Start date: November 11, 2026.
• Regular shift: 12:30 PM – 9:00 PM
• Schedule: Work both Saturday and Sunday, with two weekdays off.
• Training schedule: 2 weeks, Monday through Friday, 12:30 PM to 9:00 PM EST.
• Location: Grey Flats Road, Beckley, WV 25801.

A direct hire Call Center Associate opportunity is available in Beckley, WV for candidates who enjoy helping customers, solving problems, and working in a structured customer support and sales environment. This role is a strong fit for someone who is dependable, professional, and comfortable communicating with customers by phone.

As a Customer Support and Sales Representative, you will receive training to help you succeed and build confidence in the role. This position offers a steady schedule, potential monthly bonuses, and the opportunity to join a supportive team environment focused on service, teamwork, and performance. Candidates with customer service or sales experience are encouraged to apply, but experience is preferred and not required.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional, courteous, and efficient manner.
• Assist customers with account questions, service inquiries, product information, and issue resolution.
• Identify customer needs and provide appropriate support, solutions, or sales recommendations.
• Document customer interactions accurately in internal systems.
• Meet quality, attendance, service, and performance goals in a call center environment.
• Work collaboratively with team members, supervisors, and support staff to create a positive customer experience.

Required Qualifications and Skills

• Provide customer support and sales assistance in a call center setting.
• Resolve customer inquiries while maintaining a professional and positive phone presence.
• Accurately document customer interactions and follow established processes.
• Meet performance expectations for service quality, attendance, and productivity.
• 1 to 2 years of experience preferred for this experience level.
• Customer service or sales experience preferred, but not required.
• Strong communication, listening, and problem-solving skills.
• Ability to work both Saturday and Sunday with two weekdays off.
• Ability to complete the required 2-week training schedule.
• Comfortable using computer systems to enter notes, review customer information, and follow call procedures.
• Dependable, team-oriented, and able to stay calm and professional during customer interactions.

Preferred Qualifications

• Previous call center, customer service, retail, hospitality, or sales experience.
• Experience working in a performance-based environment with service or sales goals.
• Ability to build rapport with customers and identify opportunities to recommend services or solutions.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
• We are committed to working with and providing reasonable accommodations to individuals with disabilities.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.