Account Specialist

AppleOne; Melbourne (FL); On-site; USD 30,000 - 34,000; Full time

Job summary

AppleOne Employment Services is seeking an Account Specialist to support key customer accounts in Melbourne, FL. This onsite, full-time temporary role focuses on resolving service and billing questions, coordinating with internal teams, and maintaining accurate account records.

The position requires strong Excel skills, 1–3 years of customer service experience, and excellent organizational abilities. Opportunity for long-term hire based on business needs.

Qualifications

• Support key customer accounts by managing service-related issues, follow-ups, updates, and open items.
• Coordinate with field operations and internal teams to resolve customer concerns from start to finish.
• Track billing inquiries, accounts receivable concerns, invoice discrepancies, and service completion details.
• Use Excel and customer support tools to organize information, prepare reports, and maintain accurate account records.

Responsibilities

• Serve as a primary contact for customer questions, service concerns, billing inquiries, invoice discrepancies, and account updates.
• Coordinate with internal teams, including field operations, to resolve issues and provide timely communication to customers.
• Track open work orders, service updates, preventative maintenance schedules, estimated completion dates, and outstanding account items.
• Maintain accurate records, notes, reports, and follow-up details using Excel and other software tools.
• Participate in customer meetings to review service activity, quotes, open items, and account priorities.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Problem-solving

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Office

Zendesk

Job description

Job Summary

We are seeking a detail-oriented and customer-focused Account Specialist to support key customer accounts for a growing service organization in Melbourne, FL. This onsite, full-time opportunity is ideal for someone who enjoys solving customer issues, coordinating across teams, tracking account details, and helping deliver a positive service experience.

In this Account Program Specialist role, you will serve as a trusted point of contact for customers while working closely with internal operations teams to resolve service questions, billing concerns, invoice discrepancies, and open work order items. This is a collaborative environment with supportive leadership, positive teamwork, and the potential for long-term opportunity based on business needs.

This temporary role is expected to run through January to cover a leave of absence, with the possibility of permanent hire if the need continues.

Key Responsibilities

• Serve as a primary contact for customer questions, service concerns, billing inquiries, invoice discrepancies, and account updates.
• Coordinate with internal teams, including field operations, to resolve issues and provide timely communication to customers.
• Track open work orders, service updates, preventative maintenance schedules, estimated completion dates, and outstanding account items.
• Maintain accurate records, notes, reports, and follow-up details using Excel and other software tools.
• Participate in customer meetings to review service activity, quotes, open items, and account priorities.
• Support account managers by helping strengthen customer relationships and identifying opportunities to improve service efficiency.

Compensation and Benefits

• Pay: $22 to $25 per hour.
• Schedule: Full-time, Monday through Friday.
• Location: Onsite in Melbourne, FL.
• Position type: Temporary through January to cover a leave of absence.
• Potential for permanent hire depending on business needs.

Required Qualifications and Skills

• Support key customer accounts by managing service-related issues, follow-ups, updates, and open items.
• Coordinate with field operations and internal teams to resolve customer concerns from start to finish.
• Track billing inquiries, accounts receivable concerns, invoice discrepancies, and service completion details.
• Use Excel and customer support tools to organize information, prepare reports, and maintain accurate account records.
• High school diploma or equivalent required.
• 1 to 3 years of customer service, call center, account support, account coordination, or related experience.
• Intermediate Microsoft Office skills, with strong Microsoft Excel ability.
• Strong organizational skills with excellent attention to detail.
• Professional verbal and written communication skills.
• Ability to multitask, prioritize competing deadlines, and manage multiple customer requests accurately.
• Comfortable communicating directly with customers and coordinating with operational teams.
• Strong problem-solving ability and a customer-first mindset.
• Ability to work independently while contributing to a collaborative team environment.

Preferred Qualifications

• Experience with Zendesk or a similar customer support ticketing system.
• Familiarity with accounts receivable, billing, invoice discrepancies, or payment inquiries.
• Previous experience in HVAC, facilities management, field services, or another service-based industry.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.