Customer Service Specialist

Akkodis; Plymouth (MI); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Life insurance

Short-term disability

Additional voluntary benefits

EAP program

Commuter benefits

401K plan

Paid sick leave

Job summary

Akkodis is seeking a Dealer Consultant / Customer Support Specialist in Plymouth, MI. You will process program and facility orders, resolve customer concerns, and support sales activities while maintaining strong dealer relations.

During training you will work full-time onsite in Plymouth, then transition to a hybrid schedule with three days onsite and two days remote. Strong communication and ERP/SAP know-how are essential for success.

Qualifications

• High School diploma required or equivalent.
• Bachelor’s Degree preferred in Automotive field.

Responsibilities

• Process orders for daily program orders and facility orders.
• Resolve customer concerns and maintain favorable relations with dealers and suppliers.
• Handle all aspects of sales order processing in the ERP system.
• Provide quotations for equipment, delivery, and pricing as needed.
• Assist with returns, order changes, and quote requests relating to OE Program orders.
• Create and modify Sales Orders and Purchase Orders in the ERP system.

Skills

Communication skills

Customer service

ERP SAP

MS Office

Automotive knowledge

Education

High School diploma

Bachelor’s degree in Automotive

Tools

SAP

Job description

Akkodis is seeking a Dealer Consultant /Customer Support Specialist in Plymouth, MI, the ideal candidate will responsible for processing orders for client's daily program orders, resolving customer concerns, handling all aspects of sales order processing, and generating additional sales revenue.

Pay Range: $22/hr. - $25/hr. (The pay may be negotiable based on experience, education, geographic location, and other factors.)

Training:

• Monday–Friday | 8:30 AM–5:30 PM
• Full-time onsite in Plymouth for 5–6 weeks

Work Arrangement:

After successfully completing training, the position transitions to a hybrid schedule — 3 days onsite and 2 days working from home.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handle call volumes for all program orders, both daily and facility orders, providing accurate/efficient processing of orders and maintaining favorable customer relations.
• Manage all email communication as they relate to the OE program
• Discuss problems, and identify proper equipment, or items required for order processing and to fit the customers’ needs.
• Verbally quoting price and availability, and applicable discounts, prepare written quotations verifying proper equipment, delivery, and price as needed to assist Rotunda ASMs (field sales).
• Work with customers and suppliers to facilitate all returns, order changes, and the quote needs as it relates to OE Program orders.
• Create and modify both Sales Orders and Purchase Orders in the ERP System.
• Assist customers with any financial concerns with equipment orders placed.
• Provide technical and/or specialty assistance regarding application and equipment identification.
• Reporting needs for quarterly and monthly reviews with customers (utilizing Business Object reports) as it relates to daily orders.

Qualifications

• High School diploma required. Bachelor’s Degree preferred in the Automotive field
• Excellent communication skills (written and verbal) to maintain favorable customer relations and interact with dealers, suppliers, and internal departments
• Technical knowledge and/or specialty skills to provide product/equipment information are required
• Working knowledge of ERP System (SAP)
• MS Office and computer skills are a requirement

Equal Opportunity Employer/Veterans/Disabled

Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• additional voluntary benefits
• EAP program
• commuter benefits
• 401K plan
• Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodisgroup.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers