Field Service Representative

Akkodis; Chicago (IL); On-site; USD 103,320 - 110,208; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Job summary

A leading staffing company is seeking a Field Service Representative for a contract role in Chicago, IL, requiring extensive travel. The ideal candidate must have over 5 years of experience in the automotive or wholesale industry and a Bachelor's Degree. Key responsibilities include expanding relationships with independent repair facilities and automotive dealers, promoting software tools, and documenting customer interactions. Competitive pay range of $75-$80/hr is offered.

Qualifications

• 5+ years of experience in a relevant role within the automotive or wholesale industry.
• Experience in wholesale parts sales.
• Understanding of the US automotive aftermarket.

Responsibilities

• Identify and contact new parts ordering relationships.
• Promote software adoption with key electronic parts ordering platforms.
• Document all account visits and interactions in the Dealer CRM database.

Skills

Communication skills - interpersonal, presentation and written

Ability to integrate people and system processes

Influencing and negotiation skills

Education

Bachelor's Degree

Master's Degree in Business Management or Marketing

Tools

Dealer DMS systems data

Office applications

Job description

Overview

Akkodis is seeking a Field Service Representative for a contract role with a client in Chicago, IL.

Duration: 10 + months

Location - Chicago Area, traveling to different States like: MI, IN, IL, MO, WI, MN, IA, ND, SD, NE, WY, MT, ID. (Onsite)

Pay Range: $75 - $80/hr on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.)

Years of Experience: 5+ years of experience in a relevant role within the automotive or wholesale industry is required.

Education: Bachelor's Degree

• Master's Degree in Business Management or Marketing

Skills: General skills needed to perform the job

• Communication skills - interpersonal, presentation and written
• Ability to integrate people and system processes
• Influencing and negotiation skills

Required

• Experience in wholesale parts sales
• Understanding of the US automotive aftermarket
• Experience in directing sales through multiple channels
• Knowledge of the Aftermarket or OEM sales and supply environment
• Wholesale (Field) automotive experience
• Proficient in current Dealer DMS systems data and Office applications.

Work Flexibility: Physical requirements, travel requirements, work schedule, etc.

• Must be willing to travel up to 95%. Travel within set regional areas within the US.

Role Summary

The Wholesale Account Specialist plays a crucial role in expanding the network and enhancing the relationships between independent repair facilities and Volkswagen and Audi Dealers. This position focuses on three main areas: identifying and contacting new shop accounts, promoting the adoption of key software tools, and engaging Dealers in program initiatives. Target accounts include mechanical independent repair facilities and collision body shops, with the goal of integrating these shops with VW and Audi Dealers. The specialists' efforts will drive the adoption key electronic parts ordering (EPO) platforms - CollisionLink, OPS, CCC, and RepairLink, streamlining the parts ordering process and enhancing collaboration between Dealers and shops. Additionally, the role involves coaching Dealers to optimize software order response times and improve conversion rates.

Role Responsibilities

1. Cold Calling Shops: Actively visit independent body and mechanical repair shops to form parts ordering relationships with VW and Audi Dealers.
2. Identify Key Personnel: Identify and connect with the shop personnel responsible for parts ordering to ensure smooth communication and relationship-building.
3. Facilitate Introductions: Facilitate live introductions between new shop customers and dealership Parts Managers and wholesale teams to build and improve direct relationships.
4. Confirm Orders: Work with dealership wholesale teams to confirm and manage live customer orders through the relevant software.
5. Update CRM Profiles: Regularly update customer profiles in the Wholesale CRM system to enhance email capture rates and improve the effectiveness of marketing campaigns.
6. Document Visits: Meticulously document all account visits and interactions in the Dealer CRM database to assist with Dealer account maintenance and ROI tracking.
7. Shop Software Adoption (40%): Identify non-users of Collision Link, OPS, CCC, or Repair Link EPO platforms to target adoption initiatives.
8. Promote Collaboration: Persuade independent shops to collaborate with local authorized VW and Audi Dealerships by highlighting the features and benefits of the ordering platforms.
9. Provide Support: Offer hands-on support to independent shops, assisting with EPO platform sign-up, installation, integration, and usage, as well as guiding them through the parts ordering process.
10. Manage Issues: Actively manage and escalate any issues shops encounter with platform providers, ensuring they receive timely and effective support.
11. Field Coordination: Liaise with Wholesale Parts Specialist for each Dealer contact.
12. Market Kickoff Participation: Participate in market kickoff events for shop visits, working closely with Dealers to introduce new accounts and platform adoption plans.
13. Share Plans and Schedules: Develop and share detailed shop contact target plans and schedules for new account outreach and software adoption with Dealers and VWGoA teams.
14. Review Sales Data: Regularly review Dealer sales data to verify EPO platform adoption and identify areas for improvement.
15. Coaching Dealers: Coach Dealers on best practices for responding to orders promptly and increasing conversion rates, ensuring they maximize the benefits of the platforms.
16. Escalate Opportunities: Identify and escalate Dealer opportunities to Dealer Management and Field Teams for additional support and development.

Equal Opportunity

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers