Operations Support Specialist

Akkodis; Dearborn (MI); On-site; USD 46,838 - 49,593; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid Sick Leave

Job summary

A leading IT support provider is seeking an experienced IT Operations Support Specialist for a contract role in Dearborn, MI. In this position, you will support IT operations at the Michigan Truck Plant, focusing on technical troubleshooting and process improvement as part of a global team. Ideal candidates will have over 5 years of experience and a willingness to work flexible hours. This role offers a competitive pay range of $34-36/hour on W2. Apply now to enhance your IT skills within an innovative manufacturing environment.

Qualifications

• 5+ years of experience in IT Operations or related field.
• Experience with plant floor automation is a significant asset.
• High School Diploma required; Bachelor's preferred.

Responsibilities

• Support multi-shift operations in the manufacturing plant.
• Provide IT technical support to plant business customers.
• Develop and maintain accurate support documentation.

Skills

Business Process Support

Operations Support Systems

Desktop Support

Server Support

Application Support

Technical Support

Education

High School Diploma / GED

Bachelor's Degree

Tools

Control systems

PLC’s

Job description

Akkodis is seeking an IT Operations Support Specialist for a 12-month contract with a client located in Dearborn, MI.

Title: IT Operations Support Specialist

Duration: 12+ months

Location - Dearborn, MI

Pay Range: $34-36/hr on W2 All Inclusive (The rate may be negotiable based on experience, education, geographic location, and other factors.)

Position Description

This is an Information Technology Operations-based role that supports our Michigan Truck Plant, where the Brand-New Ford Bronco and Ford Ranger are built. As a member of the Plant I.T. team, you are up close and assist the plant in producing these very exciting and new vehicles for the NA consumer market. As part of the job responsibilities, you will interface and support the IT Infrastructure & Applications that the plant uses to produce these exhilarating vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, error proofing, and the manufacturing execution systems within the facility. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Ford’s productivity goals. This position provides an excellent opportunity to apply IT Skills to manufacturing, but also acquire manufacturing experience that will enhance long-term career potential.

Skills Required

Business Process Support, Operations Support Systems, Desktop Support, Server Support, Support/Services, Application Support, Technical Support

Skills Preferred

Server Administration, Manufacturing Processes

Experience Required

Specialist Exp: 5+ years of experience in the relevant field

Experience Preferred

Any plant floor automation experience is highly desired (Control systems, PLC’s, etc.)

Education Required

High School Diploma / GED

Education Preferred

Bachelor's Degree

Additional Safety Training/Licensing/Personal Protection Requirements

Additional Information

Responsibilities

• Support a multi-shift operation in a manufacturing plant.
• Must be able to work flexible hours in support a multi-shift operation. Requires a rotating schedule to support business processes. (Days, nights and or weekends).
• Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
• Interface with Business IT and business owners to prioritize improvement efforts.
• Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary
• Focus on the integration / long term maintenance of applications.
• Assist team lead with managing assignments and workload.
• Develop, maintain, and share, accurate support documentation

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers