Diagnostic Technician

Akkodis; Allen Park (MI); Hybrid; USD 44,000 - 50,000; Full time

Job summary

Akkodis is seeking an experienced Automotive Electrical Diagnostics System Specialist in Allen Park, MI. The role is a technical hotline position requiring hands-on diagnostic expertise and excellent communication with dealership technicians.

Pay ranges from $32.16/hr to $36.16/hr, with a schedule Monday–Friday, 8:30 AM–5:00 PM EST. After training, work is primarily remote with one onsite meeting weekly.

Qualifications

• 5–10 years of electrical diagnostic experience in automotive/technical environment.
• Technical Hotline / Technical Support Call Center experience required.
• Automotive diagnostic/electrical background required.
• Ability to read and understand electrical diagrams/schematics.
• Professional communication with dealership technicians.
• Remain professional when dealing with frustrated customers/dealers.

Responsibilities

• Provide technical support to Ford dealerships and technicians through a technical hotline.
• Troubleshoot and diagnose automotive electrical and diagnostic issues.
• Review and interpret electrical wiring diagrams and schematics.
• Help dealership technicians identify the root cause of vehicle electrical and diagnostic problems.
• Provide clear, accurate technical guidance and troubleshooting steps.
• Document diagnostic issues, solutions, and technical information as needed.
• Support warranty-related diagnostic issues for Ford vehicles.
• Work with automotive diagnostic systems and technologies.

Skills

Electrical diagnostics

Hotline support

Wiring diagrams

Dealership support

Troubleshooting

Tools

Ford SYNC

APIM

TCU

ECG

Job description

Akkodis is looking for an experienced Automotive Electrical Diagnostics System Specialist in Allen Park, MI with a strong background in automotive electrical diagnostics.

This is a technical hotline support role, not a traditional customer service/CSR position. The ideal candidate should have hands-on technical experience and be comfortable troubleshooting electrical and diagnostic issues while communicating with frustrated dealership technicians

Position:

Automotive Electrical Diagnostics System Specialist

Pay Range:

$32.16/hr. - $36.16/hr (The pay range may be negotiable based on experience, education, geographic location, and other factors.)

Schedule:

Monday–Friday, 8:30 AM–5:00 PM EST

Work Arrangement & Training

• 100% remote after training, with one onsite meeting per week.
• Candidates must be available to work onsite in the Dearborn/Allen Park area for approximately 2 weeks for training.
• After training, the role will transition to a primarily remote schedule.

Ideal Candidate

The ideal candidate is an experienced automotive electrical diagnostic technician or technical hotline specialist who can troubleshoot complex electrical issues, understand wiring diagrams, communicate effectively with dealership technicians, and provide calm, professional support when dealing with challenging situations.

Key Responsibilities

• Provide technical support to Ford dealerships and technicians through a technical hotline.
• Troubleshoot and diagnose automotive electrical and diagnostic issues.
• Review and interpret electrical wiring diagrams and schematics.
• Help dealership technicians identify the root cause of vehicle electrical and diagnostic problems.
• Provide clear, accurate technical guidance and troubleshooting steps.
• Handle calls from frustrated dealers in a professional and helpful manner.
• Document diagnostic issues, solutions, and technical information as needed.
• Support warranty-related diagnostic issues for Ford vehicles.
• Work with automotive diagnostic systems and technologies.

Required Qualifications

• 5–10 years of electrical diagnostic experience in an automotive/technical environment.
• Previous Technical Hotline / Technical Support Call Center experience is required.
• Automotive diagnostic/electrical background is required.
• Must be able to read and understand electrical diagrams/schematics.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Comfortable working with and assisting dealership technicians.
• Ability to remain professional when dealing with frustrated customers/dealers.

Important:

Candidates with only general Customer Service Representative (CSR) experience will not be considered. This position requires a strong technical and diagnostic background.

Preferred Qualifications

• Ford SYNC diagnostic experience is a plus.
• Experience with APIM, TCU, and ECG systems is a plus.
• ASE certifications are preferred but not required.
• Previous experience supporting Ford dealerships is a plus.

If you are interested in this Automotive Electrical Diagnostics System Specialist job in Allen Park, MI.

For other opportunities available at Akkodis go to www.akkodisgroup.com.

If you have questions about the position, please contact Nandakini Sajwanat [e-mail].

Equal Opportunity Employer/Veterans/Disabled

• Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan.
• In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodisgroup.com/en/privacy-policy.