Customer Service Specialist

Kelly; Midland (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Retirement plan

Bonus & holidays

Transit spending account

Paid sick leave

Voluntary benefits

Job summary

Kelly is seeking an experienced Customer Service Specialist for a 6 month+ contract role in the Midland, MI area. The role focuses on order entry and fulfillment for complex customer accounts, ensuring accurate processing and adherence to business guidelines.

The ideal candidate will build strong customer relationships, support commercial objectives, resolve issues, and deliver cost-effective solutions while serving as a key resource for systems, processes, and continuous improvement

Qualifications

• Bachelor’s degree required.
• 5 years of experience in similar roles.
• 1–2 years SAP preferred.
• Strong problem solving and communication skills.
• Customer service and business process acumen.
• Proficiency with Excel and Outlook.

Responsibilities

• Execute order entry and manage fulfillment for key accounts.
• Review and process order requests in compliance with guidelines.
• Maintain knowledge of products, applications, and services.
• Build relationships and gather market intelligence.
• Coordinate activities at assigned accounts and manage others with deep knowledge.
• Maintain service levels according to priorities.
• Support commercial strategies across multiple businesses.
• Act as focal point for key systems and tools.
• Identify solutions for complex issues and drive improvements.

Skills

Customer service

Communication skills

Problem solving

Business process acumen

Education

Bachelor’s degree

Tools

SAP

Microsoft Excel

Microsoft Outlook

Job description

Kelly is currently seeking an experienced Customer Service Specialist for a 6 month+ contract role in the Midland, MI area! The Customer Service Specialist manages order entry and fulfillment for complex customer accounts, ensuring accurate processing and compliance with business guidelines. The ideal candidate builds strong customer relationships, supports commercial objectives, resolves customer issues, and delivers cost-effective solutions. This role serves as a key resource for systems, processes, and continuous improvement initiatives while maintaining high service levels and customer satisfaction.

Responsibilities

• Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically key customers, high value and/or margin value centers, or scenarios with a high degree of complexity.
• Review, validate and process order requests in compliance with work process / system and business guidelines.
• Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
• Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
• Coordinates activity at assigned customer accounts and is able to manage other accounts due to deep knowledge.
• Maintains service levels according to business prioritization.
• Differentiates between customer requirements and capabilities; choose the best/cost effective solution.
• Supports commercial strategies with customers across multiple businesses.
• Acts as focal point for key systems, tools or business processes.
• Find solutions for more complex matters and looks proactively for improvements.

Qualifications

• Bachelor’s degree
• 5 years of working experience in similar roles
• 1 to 2 years of SAP preferred
• Problem solving and communication skills
• Customer Service and business process acumen
• Microsoft Excel and Outlook experience

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short‑term projects or are looking for a long‑term opportunity, we’re here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life‑just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.