Customer Service Specialist

Cencora; Illinois; Remote; USD 32,000 - 48,000; Full time

Job summary

In einem führenden globalen Pharmaunternehmen suchen wir einen detailorientierten Kundenservice-Spezialisten, der in einer dynamischen, vollständig remote Umgebung arbeitet. Diese Rolle erfordert starke zwischenmenschliche Fähigkeiten und die Fähigkeit, Probleme kreativ zu lösen. Sie werden eine Schlüsselrolle dabei spielen, unseren geschätzten Kunden bei Anfragen und Bestellungen zu helfen. Das Unternehmen bietet eine umfassende Palette von Vorteilen, einschließlich medizinischer Versorgung, Unterstützung für arbeitende Familien und beruflicher Entwicklung. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem innovativen Umfeld arbeiten möchten, freuen wir uns auf Ihre Bewerbung!

Benefits

Medizinische Versorgung

Zahnversicherung

Verhaltensgesundheitslösungen

Betreuung von Angehörigen

Berufliche Entwicklung

Mentorship-Programme

Elternzeit

Adoptionshilfe

Unterstützung für arbeitende Familien

Freiwilligenaktivitäten

Qualifications

• Weniger als ein Jahr relevante Erfahrung ist bevorzugt.
• Erfahrung in verwandten Bereichen wie Business Administration oder Marketing.

Responsibilities

• Bearbeiten von Kundenanfragen und Problemen, um schnelle Lösungen zu finden.
• Zusammenarbeit mit Vertriebsmitarbeitern zur Bearbeitung von Sonderbestellungen.

Skills

Kundenservice

Analytische Fähigkeiten

Entscheidungsfindung

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Organisatorische Fähigkeiten

Education

Business Administration

Accountancy

Sales

Marketing

Computer Sciences

Tools

Microsoft Word

Microsoft Excel

Inventarverwaltungssysteme

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Join a leading global pharmaceutical solutions organization dedicated to improving lives. At Cencora, we value innovation, customer satisfaction, and teamwork. We are currently seeking a detail-oriented Customer Service Specialist to support our valued customers in a fast-paced, fully remote environment.

Start Date: 9th June 2025

Training: 4-week program (8 AM - 5 PM CST)

Shift: Mon-Thurs (10 AM - 6:30 PM CST) & Fri (9:30 AM - 6 PM CST)

Location: Fully Remote (US Based)

Primary Duties and Responsibilities

1. Update existing customers on programs, promotions, products, and services, addressing inquiries and unresolved issues.
2. Assist with customer problems, such as missed shipments, price adjustments, and backorders, striving for prompt resolution.
3. Collaborate with field sales associates on special orders, quotations, and manufacturer communications.
4. Ensure smooth order processing by coordinating with warehouse associates and customers.
5. Process all customer orders received via phone, fax, mail, email, and verbally.
6. Provide accurate answers to customer questions and complaints; escalate to Customer Service Supervisor as necessary.
7. Perform data entry for order processing, accessing previous orders, and providing current pricing.
8. Offer substitutions for backorders and maintain open order reports.
9. Communicate effectively with all departments within the Distribution Center and field sales associates.
10. Serve as a liaison between customers and field sales associates, making suggestions for service improvement.
11. Comply with all policies, procedures, safety rules, and regulations.
12. Participate in an on-call rotation for after-hours emergency orders after one year of service.
13. Perform related duties as assigned.

Experience and Educational Requirements

• Experience in Business Administration, Accountancy, Sales, Marketing, Computer Sciences, or a similar field, or an equivalent combination of education and experience.
• Less than one (1) year of directly related experience is preferred.

Minimum Skills, Knowledge, and Ability Requirements

• Strong customer service and interpersonal skills.
• Good decision-making and analytical skills.
• Effective oral and written communication abilities.
• Quick and creative problem-solving skills to enhance customer satisfaction.
• Familiarity with pharmaceutical distribution operations and products.
• Strong organizational skills and attention to detail.
• Basic knowledge of Microsoft Word, Excel, and inventory management systems.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We also offer training programs, professional development resources, mentorship opportunities, employee resource groups, volunteer activities, and more. For details, visit https://www.virtualfairhub.com/cencora.

Salary Range*

$32,300 - 47,740

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado, California, Washington, New York, Hawaii, Vermont, Minnesota, Massachusetts, Illinois, and other State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other protected class. We prohibit harassment and ensure all recruiting, training, compensation, benefits, promotions, and transfers are non-discriminatory. We provide reasonable accommodations for individuals with disabilities during the employment process. To request an accommodation, contact 888.692.2272 or email [e-mail]. Messages unrelated to accommodation requests will not be responded to.