Customer Service Specialist

CNA; Lake Mary (FL); Remote; USD 35,000 - 65,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Customer Service Specialist für das Customer Support Team. In dieser Rolle sind Sie verantwortlich für die Unterstützung von Kunden, Agenten und Maklern in den USA. Sie werden Anrufe und E-Mails entgegennehmen, Probleme proaktiv lösen und dabei hervorragende Kommunikationsfähigkeiten einsetzen. Das Unternehmen fördert eine Kultur, in der jeder Mitarbeiter geschätzt wird und die Möglichkeit hat, sein volles Potenzial auszuschöpfen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Position genau das Richtige für Sie.

Qualifications

• Mindestens ein Jahr relevante Erfahrung in der Kundenbetreuung.
• Fähigkeit, mehrere Aufgaben zu priorisieren und effektiv zu verwalten.

Responsibilities

• Bearbeitung von Anrufen und E-Mails gemäß den Richtlinien.
• Bereitstellung von Anwendungsunterstützung und Problemlösung.

Skills

Kommunikationsfähigkeiten

Analytische Fähigkeiten

Microsoft Office Suite

Organisationsfähigkeiten

Versicherungskenntnisse

Kundenservice

Teamarbeit

Technologieaffinität

Education

High School Diploma oder GED

Tools

Business-Software

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA currently has an opportunity for a Customer Service Specialist to join our Customer Support Contact Center Team supporting our customers, agents, and brokers within the US.

Job Description:

Essential Duties & Responsibilities

• Perform duties in accordance with departmental guidelines, including responding to calls and emails within designated timeframes, utilizing logs or tools to track issues, and providing application assistance.

Reporting Relationship: Supervisor or above

Skills, Knowledge, and Abilities

• Excellent written, verbal, and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.
• Strong analytical skills with the ability to work independently and proactively resolve problems.
• Proficiency in Microsoft Office Suite and other business-related software.
• Good organizational skills, capable of handling multiple tasks and prioritizing effectively.
• Basic knowledge of the insurance industry.
• Act with urgency to provide superior customer service, taking ownership to resolve issues promptly.
• Build strong relationships with customers and colleagues, demonstrating teamwork and collaboration.
• Communicate professionally, follow up, and keep customers informed, acting with ownership in decision-making.
• Embrace technology and utilize desktop tools to multitask and deliver efficient service.

Education and Experience

• High school diploma, GED, or equivalent experience.
• Typically at least one year of relevant experience.

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In certain jurisdictions, CNA is legally required to provide an estimated salary range for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York, and Washington, the range is $35,000 to $65,000 annually. Salary is based on experience, skills, certifications, and location. CNA offers a comprehensive benefits package. For details, visit cnabenefits.com.

CNA is committed to providing reasonable accommodations for individuals with disabilities. To request an accommodation, contact [e-mail].