Customer Care Specialist

Leidos; Peoria (IL); Remote; USD 34,000 - 63,000; Full time

Job summary

An established industry player is seeking a Customer Care Specialist to support an innovative Energy Efficiency Program. This role involves assisting customers with energy-saving solutions, managing inquiries, and providing essential program information. You will have the opportunity to make a significant impact on community energy efficiency while working in a supportive and dynamic environment. With remote work options available, this position is ideal for those who thrive in a customer-focused role and are eager to contribute to sustainable practices. Join a team that values diversity, growth, and work-life balance.

Benefits

Career advancement opportunities

Mentoring and training programs

Competitive compensation

Work-life balance initiatives

Diversity and inclusion programs

Qualifications

• 1+ year of customer service experience required.
• Ability to communicate effectively in English, both written and oral.

Responsibilities

• Assist customers with energy efficiency programs and consultations.
• Track customer interactions in the Customer Management System.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem Solving

Time Management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

**Description**

**Looking for an opportunity to make an impact?**

**At Leidos,** we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

**If this sounds like the kind of environment where you can thrive, keep reading!**

Leidos is hiring a **Customer Care Specialist** to support a utility based Energy Efficiency Program which helps thousands of people save money and make their home more energy efficient. If you’re someone who likes to work in a call center environment, help people and solve problems, please apply to be part of this exciting program.

A large part of this position includes taking incoming phone calls for the Ameren Illinois residential energy efficiency program.Helping with customer education and counseling with respect to residential energy efficiency (behavioral changes, programmable thermostat training, do-it-yourself upgrades, etc.), often including the review of energy audit reports with the customer. Assist the customer in obtaining and reviewing estimates and contacting their selected insulation/air sealing, home performance, or other contractor to schedule work. The position will also be responsible for working in database management systems and technical reference guides to review energy efficiency applications and will report to the HES Manager in Peoria, IL.

**Location Requirement** : Remote work available but would need to be located in the Illinois Ameren area. Ameren Illinois and Leidos believe it is very important to provide employment opportunity to the utility ratepayers that reside in Illinois. Therefore, there is strong preference for the successful candidate to be located in the Ameren Illinois service territory https://www.ameren.com/illinois/company/about-ameren/service-territory (roughly the southern two-thirds of Illinois). The Ameren Illinois service territory includes several large to mid-size communities such as Galesburg, Quincy, Peoria, Bloomington-Normal, Champaign-Urbana, Danville, Decatur, Springfield, Charleston-Mattoon, Effingham, Mt. Vernon, Marion, Carbondale, and Metro East (Belleville, O'Fallon, Granite City, Edwardsville, Alton, Collinsville).

**Primary Responsibilities Include:**

+ Implement an EnergyEfficiency Plan:

+ Create and populate records in Customer Management System

+ Complete and collect appropriate customer paperwork

+ Provide overview of the program(s)

+ Conduct entry interview and energy advising consultation

+ Review available rebates, incentives with customer; assisting with finding and/or providing rebate forms; assisting with the completion of those forms using electronic forms when possible

+ Provide follow up to customers to help them complete home energy upgrades or participate in related programs; Remove customer barriers and leverage customer motivation

+ Track all activity in Customer Management System:

+ Fill out all appropriate fields in Customer Management System

+ Follow reporting requirements outlined by the Program Manager

+ Integrate with and support related departments as needed, such as residential energy audits, trade ally management, rebate processing, and quality assurance

+ Properly execute all energy advisor workflows

+ Address all program issues including customer, trade ally or utility complaints based on the defined procedures including proper documentation and follow-up

+ Plan, coordinate, and follow through on tasks and assignments in a timely manner

+ Other duties as assigned

**Required Education & Experience:**

+ High School Diploma or equivalent with one plus (1+) year customer service experience or equivalent and exemplary customer service skills

+ Ability to travel to the Peoria, IL and/or Collinsville, IL area as needed

+ Demonstrated fluency in English language, both written and oral

+ Expertise with or ability to learn web-based software Microsoft Office

+ Strong listening, oral and written communication skills

+ Ability to communicate with clients and co-workers in a friendly, positive, respectful manner

+ Ability to maintain a professional demeanor, even under pressure

+ Strong organizational and time management skills

+ Self-motivated and driven to deliver on goals

+ Ability to prioritize, multi-task and deliver in a fast-paced environment

+ Reliable internet connection for remote work

+ Quiet, secure, and distraction-free work space for remote work

**We take care of our employees.** Leidos seeks the best and the brightest, and in return, we invest in you, with an eye on your future, through career advancement, growth opportunities and continuous improvement via mentoring, formal and informal project management training and assistance with obtaining pertinent certifications. We challenge you to help solve some of the world’s toughest problems, and reward you (https://www.leidos.com/careers/life) with a welcoming culture that recognizes the importance of a strong work/life balance, as well as competitive compensation and benefits (https://www.leidos.com/careers/pay-benefits) . We believe that diversity and inclusion make us all better and offer the chance to have fun and make a difference.

**Original Posting:**

May 6, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

**Pay Range:**

Pay Range $34,450.00 - $62,275.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

\#Remote

REQNUMBER: R-00158642

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.