Customer Service Specialist

CNA Insurance; United States; Remote; USD 35,000 - 65,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Specialist, where you'll be the voice of support for customers, agents, and brokers. This role involves responding to inquiries, utilizing tools to track issues, and providing exceptional service. With a focus on communication and problem-solving, you'll thrive in a dynamic environment that values teamwork and collaboration. If you're passionate about delivering superior customer service and eager to embrace new technology, this opportunity is perfect for you. Enjoy a comprehensive benefits package while contributing to a leading provider of insurance solutions.

Qualifications

• High school diploma or GED required; one year of relevant experience preferred.
• Strong communication and analytical skills needed for effective customer support.

Responsibilities

• Respond to customer inquiries via calls and emails promptly.
• Utilize tools to track issues and assist users within applications.

Skills

Written Communication

Verbal Communication

Analytical Skills

Microsoft Office Suite

Organizational Skills

Knowledge of Insurance Industry

Customer Service

Teamwork and Collaboration

Education

High School Diploma or GED

Relevant Experience

Tools

Business Software

Job description

Job Title: Customer Service Specialist

CNA is seeking a Customer Service Specialist to join our Customer Support Contact Center Team supporting our customers, agents, and brokers within the US.

Job Description

Essential Duties & Responsibilities:

• Respond to calls and emails, providing timely responses via written communication or telephone.
• Utilize logs or other tools to track and update issues.
• Assist users within applications as needed.

Reporting Relationship: Supervisor or above

Skills, Knowledge, and Abilities

• Excellent written, verbal, and interpersonal communication skills, including professional phone etiquette.
• Strong analytical skills and the ability to work independently to resolve issues.
• Proficiency with Microsoft Office Suite and other business software.
• Strong organizational skills with the ability to handle multiple tasks and prioritize effectively.
• Basic knowledge of the insurance industry.
• Sense of urgency in providing superior customer service and ownership to resolve issues promptly.
• Ability to build strong relationships and demonstrate teamwork and collaboration.
• Effective communication skills, follow-up, and customer engagement.
• Embrace new technology and utilize desktop tools efficiently to deliver excellent customer service.

Education and Experience:

• High school diploma, GED, or equivalent experience.
• Typically at least one year of relevant experience.

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Note: In certain jurisdictions, CNA is required to include a salary range. The base pay range for this role is $35,000 to $65,000 annually, depending on experience, skills, certifications, and location. CNA offers a comprehensive benefits package. For details, visit cnabenefits.com.

CNA is committed to providing reasonable accommodations for individuals with disabilities. To request an accommodation, contact [e-mail].

About CNA

CNA offers a broad portfolio of property and casualty insurance solutions to help manage risks and grow profitably.