Customer Service Specialist - 3rd Shift

Equifax, Inc.; Louisville (KY); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Specialist to deliver exceptional support. In this role, you will handle customer inquiries, resolve technical issues, and document recurring problems to enhance product quality. This position offers a flexible work-from-home schedule, allowing you to balance your personal and professional life effectively. If you possess strong communication skills and a passion for helping others, this opportunity is perfect for you to make a positive impact while growing your career in a supportive environment.

Qualifications

• 1+ years of IT Help Desk or PC experience.
• 1+ years of customer service experience, preferably in a call-center.

Responsibilities

• Respond to customer support inquiries via phone or written format.
• Troubleshoot problems with malfunctioning equipment or software applications.

Skills

Customer Service

Technical Troubleshooting

Empathy

Documentation

Education

High School Diploma

Associates or Bachelor’s Degree

Job description

Equifax is looking for a Customer Service Specialist to join our team! This individual will provide world class customer support by completing telephone and written tickets regarding service support, access requests, account maintenance support, and functionality issues.

This will be a 12am - 8:30am M-F shift and will be able to Work from Home.

What you’ll do

• Responds to customer support inquiries via telephone or written format in an empathetic and Equifax values driven manner

• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters

• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action

• Documents customer information and recurring technical issues to support product quality programs and product development

What experience you need

• High School Diploma or equivalent

• At least 1 year of IT Help Desk or PC experience, or related knowledge

• At least 1 year of customer service experience, preferably in a call-center environment.

What could set you apart

• Associates or Bachelor’s degree in Computer Science, Social Work, Communications or related field

• At least 1 year of experience documenting quality assurance processes

• At least 1 year of PC configuration and installation experience

• At least 1 year experience in a call-center setting