Client Service Specialist

Environ Energy; Manchester (NH); Remote; USD 40,000 - 50,000; Full time

Job summary

An established industry player in energy management is seeking a Customer Service Specialist who is passionate about delivering exceptional customer service. This role involves engaging with customers and resolving their inquiries while utilizing computer software to manage customer accounts. The ideal candidate will possess strong communication skills and a service-oriented mindset. Join a dynamic team focused on sustainability and energy efficiency, where your contributions will help clients achieve their environmental goals. This fully remote position offers competitive benefits and a supportive work environment.

Benefits

Full Health Benefits (Medical, Dental, Vision)

10 Company-Paid Holidays

Competitive PTO Policy

Paid Volunteer Time Off

401k with Company Match

Company-Sponsored Life Insurance

Short-Term and Long-Term Disability Insurance

Occasional Company-Paid Travel

Qualifications

• Excellent communication skills, including active listening.
• Service-oriented with the ability to resolve customer grievances.

Responsibilities

• Interact with customers, suppliers, and sales team via various channels.
• Enter orders into customer relationship management software.
• Maintain customer accounts and records of interactions.

Skills

Communication Skills

Customer Service Orientation

Problem-Solving

Computer Proficiency

Education

High School Diploma or Equivalent

Tools

Customer Relationship Management Software

Job description

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Description

The Customer Service Specialist will interact with the company's customers, suppliers, and sales team by addressing inquiries and resolving complaints. The position requires a commitment to customer service excellence, effective verbal and written communication skills, intermediate computer and business software proficiency, and independent thinking.

About Environ

Environ is a leading energy management firm that helps large commercial and industrial clients reduce carbon emissions and achieve sustainability by improving building energy efficiency, facilitating clean energy procurement, increasing resiliency, boosting regulatory compliance, tracking carbon, and meeting ESG commitments. Serving clients across North America and beyond, Environ's portfolio includes commercial real estate, healthcare, higher education, hospitality, industrial facilities, data centers, and public entities. With over $1B in energy contracts managed and more than $100M in demonstrated savings, Environ continues to grow through acquisitions, recently adding carbon tracking and ESG reporting to its services.

Education Requirements

• High school diploma or equivalent.

Requirements

• Excellent communication skills, including active listening.
• Service-oriented with the ability to resolve customer grievances.
• Proficient in computer skills with the ability to learn new software.

Responsibilities Include But Are Not Limited To

• Interacting with customers, suppliers, and sales team via phone, email, online chat, or in person to support and inform about products or services.
• Entering orders into customer relationship management software for new or additional products or services.
• Handling customer questions and complaints; escalating issues beyond own knowledge to the Director of Customer Service or appropriate team member.
• Taking timely actions to resolve customer problems and concerns.
• Maintaining customer accounts and records of interactions, inquiries, complaints, or comments.
• Communicating regularly with the Director of Customer Service and sales team regarding case status, deadlines, and issues.
• Performing other related duties as assigned.

Perks

• Full-time, fully remote position.
• Occasional company-paid travel.
• Full health benefits (medical, dental, vision) with optional dental buy-up.
• 10 company-paid holidays.
• Competitive PTO policy.
• Paid volunteer time off.
• 401k (pre-tax and Roth) with company match.
• Company-sponsored life, AD&D, short-term and long-term disability insurance.

The salary range for this position is $40,000-$50,000 per year, based on education and experience. Environ Energy is an Equal Opportunity Employer and currently cannot sponsor visas. Applicants must be authorized to work in the U.S.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Business Consulting and Services