Customer Service Specialist

FerrellGas; Pagosa Springs (CO); Remote; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Customer Service Specialist, der in einem unterstützenden Teamumfeld arbeiten möchte. In dieser spannenden Rolle bieten Sie außergewöhnlichen Kundenservice durch eingehende und ausgehende Kommunikation. Sie haben die Möglichkeit, sowohl interne als auch externe Kunden zu unterstützen und zur Verbesserung des Kundenerlebnisses beizutragen. Diese Position erfordert eine hohe Kommunikationsfähigkeit und die Fähigkeit, Kundenbeziehungen zu pflegen. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und in einem dynamischen Umfeld zu arbeiten, dann ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische, zahnmedizinische und visuelle Leistungen

Flexible Ausgabenabrechnung (FSA)

Gesundheitssparkonto (HSA)

401(k) mit Unternehmensbeitrag

Bezahlte Freizeit (PTO)

Mitarbeiteraktienbeteiligungsplan (ESOP)

Wellness-Programm

Elternzeit

Studiengebührenrückerstattung

Mitarbeiterempfehlungsprogramm

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice.
• Starke organisatorische Fähigkeiten und Erfahrung in der Dateneingabe.

Responsibilities

• Beantwortung von Anrufen, Chats und E-Mails in professioneller Weise.
• Aufbau und Pflege von Kundenbeziehungen zur Verbesserung des Geschäftserfolgs.

Skills

Kundenservice

Verhandlungsfähigkeiten

Organisation

Microsoft Office

Kommunikationsfähigkeiten

Education

High School Diploma oder gleichwertig

Tools

Windows 10

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

Customer Service Specialist

Job Locations

US-CO-Pagosa Springs

ID

2025-30879

Category

Customer Service/Support

Overview

Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!

We are looking for a Full-Time Remote Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large. Our Remote Customer Service Specialists must be willing and able to report to their local office as needed, dependent on business need.

Benefits

Medical, Dental & Vision
• Company provided STD, LTD, Life, & AD&D
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) with company match
• Paid Time Off (PTO)
• Employee Stock Ownership Plan (ESOP)
• Wellness Program
• Parental Leave Benefit
• Tuition Reimbursement
• Employee Referral Program
• Propane Discounts

Responsibilities

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Qualifications

• High School Diploma or equivalent.
• 1 or more year(s) of customer service experience.
• Willingness to report to local office if needed, dependent on business need.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Preferred Remote Qualifications:

• Windows 10 computers or higher operating system
• Computer must have 8GB of ram but preferably 16GB
• Hard wired to the modem is preferred
• Minimum cable, or DSL speeds of 100MB with 10MB upload speed
• The use of hotspots of any type are not stable, or suitable from any internet provider.
• Apple computers may be utilized, but nothing lower than 14.0 (High Sierra OS).
• Use of dual monitors is preferred but not required.

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